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It was the most wholesome experience dealing with Ms Nikki Sample. No hassle with pricing and my concerns were addressed with pure honesty. The finance manager (unfortunately I forgot his name) was totally professional and explained very well other options.
After my wife and I have had 3 great experiences buying vehicles through Chris Sotelo at North Park Lexus, a part of the Kahlig Auto Group, we decided to go to him once more. After doing our homework, we decided we wanted a 2018 Honda CRV to replace a 2005 Lexus sedan, which is a fantastic auto, but no longer met our needs. After missing two CRV's, Chris watched for another and a few days later he called with a 2017 CRV EXL-NAV with only 14,000 miles on it. We bought it. Until meeting Chris, a number of years ago, I had always dreaded ...
Excellent customer service. First class dealership. I will definitely be doing future business here. Sales Representative made this a very easy process. Answered all questions honestly and in a timely fashion.
Car buying experience can be very daunting and even frustrating. The efficiency and professionalism displayed by the front line sales pros can either further exasperate the already tense situation or help to caringly navigate customers through the process. I like to congratulate Mr Chris for his superior customer service initiative. He was calm and was able to answer all my questions without the inducement of aggressive strategies. I was picked up from San Antonio airport by Ms Paula ? I believe, since I flew in from another city. She is a great asset. The finance guy, Josh, was equally very informative ...
Huge thanks to Nikki Sample and Daniel Sanchez - my experience at North Park Lexus was phenomenal. The team was very professional and promptly attended to my requests, questions, and accommodated my delivery preferences. I would gladly do business with these folks in the future and recommend them to others.
Overall purchase experience was excellent compared to my others in the past. Braden Stanley did an excellent job selling me the car. Car could have been better prepared for test drive. Discussion of use at golf tournament should have preceded test drive. Andrew's service was excellent once I got to see him; however, the wait to see him was excessive. Based on my experience, he probably is over tasked. Braden's quick overview of the car was excellent. I am still plodding through the owner's manual and am very happy with the car so far.
Excellent service !! The Sale Rep. was awesome very helpful and excelente service, he tried his best to help us out to find out the right car for my son. He makes you feel confident with your purchase. Honest and very respectful person.
Excellent customer service from sales dept. Nikki Sample provided me with a great experience regarding my recent purchase of a 2018 Lexus IS 300. My technician was very knowledgeable/helpful in orienting me to the much newer model of Lexus. This is my 3rd Lexus and I love it! Thanks also to Mark Gately, my Service Advisor, for recommending Nikki in sales.
Outstanding customer service, as always. Erik Joseph was courteous and professional, and extremely knowledgeable. I was hesitant about car shopping during this pandemic but NP Lexus made it easy and I felt safe and comfortable the whole time.
My experience with North Park Lexus has involved the purchase of 2 cars and service visits. My sales person is Rhonda Locke and she has always been accessible and professional. In fact, I've not met anyone there who was not friendly and professional.
Excellent experience from initial discussion thru vehicle delivery. Nikki's customer service was outstanding thorough out the process. The particular vehicle I wanted was not available is San Antonio. She located one and had it ready for delivery in 2 days.
North Park Lexus of San Antonio offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That’s the North Park Lexus of San Antonio difference.