Reviews / Awards
“…the best that I have ever experienced”
The staff of the North Park Lexus of San Antonio Service Department contacted me via email and voice mail to keep me informed of my scheduled service appointment for my 2015 Lexus GS 350. My car was fully serviced and washed in about 2 hours after my arrival at the dealership. The service people were very courteous and seemed to really enjoy their work. I have had Lexus vehicles for over ten years, mostly in Colorado, and the customer service, auto service, and overall interaction with North Park Lexus of San Antonio have been, without a doubt, the best that I have ever experienced. It is truly a pleasure to have my car and SUV serviced there. I especially commend Mark Gately for his high level of professionalism and customer service.
Dr. Columbus Veasey Jr
“He impressed us with his knowledge…”
“We are looking at the current Lexus LS500 vs a used 2017 LS460. We have gone to North Park Lexus a number of times to look at the models, ask questions & take test rides. The first time we were there we were lucky enough to meet Ruben. He impressed us with his knowledge of not only Lexus’ cars but cars in general. Ruben is also very friendly, outgoing & professional. We always ask if he is there when we go & I recommend you do the same.”
Janet Thurman
“I’m loving my LC500!”
This is my 6th Lexus I have bought! I recommend North Park Lexus to anyone. The staff always treats you so well. Nicki has helped me the last 2 times with my purchases and I couldn’t be more than happy with her help. I’m loving my LC500!
Javi C
“Perfect new car purchase experience! “
Perfect new car purchase experience! Knowledgeable salespeople without pressure being exerted, responsive to our requests and a fair price.
Richard Thorner
“…there is no better service and customer care than that.”
My husband wanted the new 2019 Lexus ES 350, and we were recommended North Park Lexus by a friend even though we live in the Austin area. Lee Willis and Chris Sotelo made the whole experience exceptional. We got a great deal without wasting time or money and were treated like royalty. Moreover, the very next day after buying the brand new sparkling, shining Lexus, the windshield was horribly cracked by a rock from an 18-wheeler on I35. Just plain bad luck, but Lee and Chris immediately offered to fix it even though they were not obligated to in any way. In this day and age, there is no better service and customer care than that. We highly recommend this dealership and working with Chris if you’re shopping for a car, new or used. Within a few months after our new Lexus purchase, our daughter and son-in-law went in to purchase a used car and were treated with the same wonderful customer service. We will definitely be back when we need another car and will be telling everyone to do the same!
Lavonne R
The best service!!!!!
They allowed me to bring in my car on Saturday right before closing after I hit a curb and bubbled my tire. It was ready on Monday. Service was excellent as always.
I bought a new Lexus RX350 with a trade in. Everything went smoothly. Great service, great customer care! After sales service was also great! Thank you!
Up to this point, the purchase of our new SUV has been a pleasant experience. We appreciate everyone’s assistance in making it happen and the effort made to acquaint us with our newest Lexus.
Great customer service, they make having your vehicle service a friendly and comfortable experience.
Always professional. Sale of extras such as extended warranty, advance payment of service, tire package, etc are a bit annoying if uninterested. Erica in service has always provided top notch advice and service.
Since my Lexus is very low mileage compared to the number of months since we purchased it. Being able to communicate with Erica Perez our service advisor to determine what service to perform is critical. Erica has been our jadvisor for 15 years. She knows us and our vehicles - that is important to us!
Excellent customer service. Personnel are friendly, thorough and respectful of the customer's time.
I’ve been impressed with North Park Lexus since the purchase of our vehicle. They have the best customer service around! I would highly recommend.
The best service!!!!!
They allowed me to bring in my car on Saturday right before closing after I hit a curb and bubbled my tire. It was ready on Monday. Service was excellent as always.
I bought a new Lexus RX350 with a trade in. Everything went smoothly. Great service, great customer care! After sales service was also great! Thank you!
Up to this point, the purchase of our new SUV has been a pleasant experience. We appreciate everyone’s assistance in making it happen and the effort made to acquaint us with our newest Lexus.
Great customer service, they make having your vehicle service a friendly and comfortable experience.
Always professional. Sale of extras such as extended warranty, advance payment of service, tire package, etc are a bit annoying if uninterested. Erica in service has always provided top notch advice and service.
Since my Lexus is very low mileage compared to the number of months since we purchased it. Being able to communicate with Erica Perez our service advisor to determine what service to perform is critical. Erica has been our jadvisor for 15 years. She knows us and our vehicles - that is important to us!
Excellent customer service. Personnel are friendly, thorough and respectful of the customer's time.
I’ve been impressed with North Park Lexus since the purchase of our vehicle. They have the best customer service around! I would highly recommend.
