Reviews / Awards

“…the best that I have ever experienced”

The staff of the North Park Lexus of San Antonio Service Department contacted me via email and voice mail to keep me informed of my scheduled service appointment for my 2015 Lexus GS 350. My car was fully serviced and washed in about 2 hours after my arrival at the dealership. The service people were very courteous and seemed to really enjoy their work. I have had Lexus vehicles for over ten years, mostly in Colorado, and the customer service, auto service, and overall interaction with North Park Lexus of San Antonio have been, without a doubt, the best that I have ever experienced. It is truly a pleasure to have my car and SUV serviced there. I especially commend Mark Gately for his high level of professionalism and customer service.

Dr. Columbus Veasey Jr

“He impressed us with his knowledge…”

“We are looking at the current Lexus LS500 vs a used 2017 LS460. We have gone to North Park Lexus a number of times to look at the models, ask questions & take test rides. The first time we were there we were lucky enough to meet Ruben. He impressed us with his knowledge of not only Lexus’ cars but cars in general. Ruben is also very friendly, outgoing & professional. We always ask if he is there when we go & I recommend you do the same.”

Janet Thurman

“I’m loving my LC500!”

This is my 6th Lexus I have bought! I recommend North Park Lexus to anyone. The staff always treats you so well. Nicki has helped me the last 2 times with my purchases and I couldn’t be more than happy with her help. I’m loving my LC500!

Javi C

“Perfect new car purchase experience! “

Perfect new car purchase experience! Knowledgeable salespeople without pressure being exerted, responsive to our requests and a fair price.

Richard Thorner

“…there is no better service and customer care than that.”

My husband wanted the new 2019 Lexus ES 350, and we were recommended North Park Lexus by a friend even though we live in the Austin area. Lee Willis and Chris Sotelo made the whole experience exceptional. We got a great deal without wasting time or money and were treated like royalty. Moreover, the very next day after buying the brand new sparkling, shining Lexus, the windshield was horribly cracked by a rock from an 18-wheeler on I35. Just plain bad luck, but Lee and Chris immediately offered to fix it even though they were not obligated to in any way. In this day and age, there is no better service and customer care than that. We highly recommend this dealership and working with Chris if you’re shopping for a car, new or used. Within a few months after our new Lexus purchase, our daughter and son-in-law went in to purchase a used car and were treated with the same wonderful customer service. We will definitely be back when we need another car and will be telling everyone to do the same!

Lavonne R

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DealerRater Apr 18, 2021

Everyone was so nice and Nikki was willing to work with my schedule which made everything run so smoothly. Very appreciative of everything done for me.

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DealerRater Apr 18, 2021

Very impressed and pleased with the service from every single employee at this dealership. We were immediately greeted, walked in, led straight to a salesperson, who gave us a tour of the facility, meeting employees from several departments along the way. We will not go to another dealership.

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DealerRater Apr 16, 2021

This was my 3rd purchase from North Park Lexus. It was quick, friendly, and professional, as always. Fantastic customer service from Nikki. Raul in the Service Department has always been friendly, knowledgeable, honest, and responsive. I've never regretted a purchase from North Park Lexus.

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DealerRater Apr 14, 2021

This is our 8th or 9th lease here. They make it quick and easy and always give us a great deal. It’s always a pleasure working with Rhonda

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DealerRater Apr 13, 2021

Worked out all of the details ahead of time so we were through in less than an hour! Great, friendly service from a genuine team who cared about getting us the best fit for our family. We never felt like we were pushed into the best fit for the dealership. Will always shop here.

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DealerRater Apr 10, 2021

Awesome service from Ren and Josh! They both went above and beyond in helping us through the vehicle lease and financing. They are definitely keepers!

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DealerRater Apr 9, 2021

The service provided by Rhonda Locke has always been of excellence. Customer service is the main priority of the dealership and everyone is very courteous! Well done!!

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DealerRater Apr 9, 2021

This is my third experience with Lexus and I couldn’t be happier. I continue to be happy with Lexus dealership, every experience has been wonderful and easy

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DealerRater Apr 9, 2021

Great individual customer service. Knowledgeable and ready to please the customer. Highly recommend Alejandro and North Park Lexus I have been a customer since 2000

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DealerRater Apr 6, 2021

John Maldonado made the event easier for me. Mr. Maldonado is a professional person. I would come back to lease a vehicle from Mr. Maldonado. Thank you for his service.

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DealerRater Apr 6, 2021

Jay Kroum was an amazing salesperson. I can't recommend this dealership enough. I will be purchasing all future vehicles from this dealership and will send all of my friends and family to work with Jay. Andrew McIver also did a fantastic job helping me with financing. The process was quick, easy and painless.

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DealerRater Apr 1, 2021

Excellent experience! I will continue buying vehicles from here. Best sales and finance experience I ever had. Keep up the good work North Park Lexus!

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DealerRater Mar 31, 2021

Tomas did an excellent job in locating the car my wife wanted. It has always been a pleasure working with Tomas on all our previous purchases. Great job, Tomas!!!

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DealerRater Mar 26, 2021

Very smooth and quick purchase transaction!! James and Andrew were great to work with. Both were knowledgeable and helpful. Best car purchasing experience I have had!!

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DealerRater Mar 17, 2021

JB provided outstanding service. He answered my questions, returned my calls promptly & went out of his way to help me with a minor issue with my car after the sale. Very knowledgeable & personable salesman.

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DealerRater Mar 9, 2021

We have purchased three of our last four cars from North Park Lexus. Rhonda is always able to find me the car I want. They always have a large inventory of cars, and their service department is easy to work with.

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DealerRater Mar 5, 2021

My husband and I have bought around six cars from Erik Joseph. His service is why we keep returning to this dealership. Furthermore, Ruben is my service manager and he is excellent also.

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DealerRater Mar 5, 2021

Amazing experience from start to finish. No pressure sales and very professional. Noe is an asset to your sales team! Even the dreaded financing part of the purchase was pleasant. We will be back.

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DealerRater Feb 15, 2021

Current employee at Lexus, working with tiph gave me a new opportunity with my first car!! She made it possible,keep up the good work!

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DealerRater Feb 11, 2021

Excellent service rep! Robert (service supervisor) is always helpful, respectful and personable. Jeff S. In service was exceptional in his help with my service visit.

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DealerRater Feb 4, 2021

Carley is amazing. Whenever I have concerns about my car, I reach out to Carley. She always comes through for me in most professional and pleasant manner. She's the reason I am loyal customer. Thanks Carley!

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DealerRater Feb 3, 2021

Dealt with Jay Kroum over the phone from 300 miles away. Totally satisfied with trade in value and sales price! Picked up the new Lexus first thing on Saturday. Everything was ready to be signed, no delays, no hassles. Car was spotless and ready to hit the road! Great people work here!

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DealerRater Feb 1, 2021

The service we received was great as it always is, no other dealership can come close to the service that you get at north park Lexus. our service rep, Oliver was great he kept us informed was super nice and professional, the lexus service department go above to make our service appointment completely painless, every one there are super and always willing to help. It is a real pleasure going to north park Lexus.

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DealerRater Jan 31, 2021

Great service!! Good people who know what they are doing. This 25 word minimum of a service review before you can submit survey needs to be deleted.

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DealerRater Jan 31, 2021

Great service! Quick turn around time. Always friends and treated with great respect. Facility was very clean and they kept me in the loop all the time.

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DealerRater Jan 30, 2021

Great customer service! My car was received in excellent condition. All services were explained and I appreciated recommended services. Will continue to take my vehicle to Northpark Lexus!

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DealerRater Jan 30, 2021

Awesome service! My car is in excellent condition thanks to Northpark Lexus! Lounge area is awesome so I never mind waiting for my vehicle. thank you!

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DealerRater Jan 30, 2021

Raul Contreras and team always go above and beyond to make our service appointments as easy and streamlined as possible. Thank You so much, North Park Lexus!

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DealerRater Jan 29, 2021

Always great service always fast and finished with perfect results.. They give me a car for the weekend because my cars service took longer than expected.

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DealerRater Jan 27, 2021

Couldn't have had a better salesman than Jay Kroum. Answered all my questions and made me feel at home. I actually enjoyed my purchase for the first time. No run around absolute respect and courtesy from all the people I dealt with. I love Lexus and have always had great service from flat tires to new cars.

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DealerRater Jan 25, 2021

I bought a new Lexus RX350 with a trade in. Everything went smoothly. Great service, great customer care! After sales service was also great! Thank you!

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DealerRater Jan 23, 2021

Up to this point, the purchase of our new SUV has been a pleasant experience. We appreciate everyone’s assistance in making it happen and the effort made to acquaint us with our newest Lexus.

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DealerRater Jan 19, 2021

Always professional. Sale of extras such as extended warranty, advance payment of service, tire package, etc are a bit annoying if uninterested. Erica in service has always provided top notch advice and service.

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DealerRater Jan 17, 2021

Since my Lexus is very low mileage compared to the number of months since we purchased it. Being able to communicate with Erica Perez our service advisor to determine what service to perform is critical. Erica has been our jadvisor for 15 years. She knows us and our vehicles - that is important to us!

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DealerRater Jan 17, 2021

I’ve been impressed with North Park Lexus since the purchase of our vehicle. They have the best customer service around! I would highly recommend.

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DealerRater Jan 17, 2021

I had rodent damage to my intake system and turbo drive. They worked with my insurance company in getting my Lexus repaired. I had a loner car as well for the duration of service, Also, my original advisor left after taking my car in but the transition to another was seamless. Great service!

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DealerRater Jan 15, 2021

Mark Gately took excellent care of me, he was both professional and very courteous!!! What more can I say?? Why do you make this survey more lengthy than it should be?

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DealerRater Jan 13, 2021

Love the quick and efficient service! The staff always friendly and helpful. Also the lady at the cafe always very pleasant and the coffee is great!

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DealerRater Jan 5, 2021

North Park Lexus is an outstanding dealership. Everybody is professional and personable. Renalto is absolutely wonderful to deal with! Finance department is very easy to work with. They explain well and answer all questions so you really understand.

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DealerRater Jan 4, 2021

Best service I have every received at a dealership. Way better than BMW. I will not go back to other brands and what they define as service.

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DealerRater Jan 3, 2021

As usual, the process went well. I was greeted by a young man who alerted Mark Gately, who came out to take the car in. As this was 90000 mile service, the men at the loaner office got me into a car efficiently and courteously. All went well with the service.

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DealerRater Jan 3, 2021

As always...great service and when needed, the best loaner car program one could ask for. This is the only place I take my SUV for service.

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DealerRater Jan 2, 2021

I took my 2020 Lexus 350 and they did a superb job. My service advisor did an excellent job and told me exactly when to pick up my vehicle. I sipped a latte and zoomed out at the most opportune time! Thanks!

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DealerRater Dec 21, 2020

The service I received was very outstanding never had i ever experienced this kind of customer service before I have told my family and colleagues and coworkers about Lexus dealership and customer service.

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DealerRater Dec 21, 2020

My wife car wouldn't start with only 3866 miles. I contacted our original salesperson, Braden Stanley and he connected me to the Service Department. I was able to bring the vehicle in immediately. After the initial troubleshooting, it was agreed that they would keep the vehicle overnight. The battery was replaced and they did the 5k complimentary service. I was completed satisfied with the professionalism from start to finish The customer service from Ian Beam and the rest of your team was "first-rate".

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DealerRater Dec 17, 2020

Great service. Very helpful and friendly staff especially Erik Joseph, Cece Munoz and Andrew McIver! Very fair deal on both vehicles we have purchased from North Park Lexus.

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DealerRater Dec 16, 2020

I need my loquacious side to put this experience into words. Walking into North Park Lexus is a swanky, posh experience. It says, “I’ve arrived.” Don’t be intimidated by the amenities because The Dream Team (Tiffany | Dan | Andrew | Ruby) are humble, gracious, thoughtful, and patient. To say the customer service at North Park is impeccable sounds subpar. It was beyond impressive from the test drive to the big red bow to the swag wine basket. The drive was like butter. It was so smooth even in the bumpy roads of SA. It was like basking in an exquisite ...

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DealerRater Dec 15, 2020

Good service visit.Ian was helpful and professional. Car wash procedure and process could be improved. There were several Streaks on windows and hood surface

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DealerRater Dec 14, 2020

Staff is so helpful and professional. Nikki was quick with responses and get the job done exceed expectation. Car was delivered to my home, no issue at all.

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DealerRater Dec 13, 2020

Always the best! From sales to service and the amenities are fantastic while you wait. I WILL be buying my next vehicle from the team at No Lexus

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DealerRater Dec 12, 2020

An oil change should not take 2 hours. Even though mark did not check me in. Also, I wanted them to tell me if I needed tires

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DealerRater Dec 12, 2020

Mark Gately and crew were attentive and profesional for my service.The coffee lady was a genuine person. I miss The Hall of Famer: Scott Boranco However , this Dealership continues to far exceed other one

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DealerRater Dec 11, 2020

Very friendly n excellent service it’s been good experience with Michael Blaz i have been coming to this location from past 4 years n very friendly

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DealerRater Dec 8, 2020

Between Erick in sales and Erica in service, we are so grateful. This dealership is first class. Thank you for taking my 10 year old Lexus and helping me buy a new 2021. 💋💋💋💋💋 Monica K.

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DealerRater Dec 7, 2020

First Lexus. I'm so impressed with the quality of the staff, structure and CPO process. I'm absolutely done with BMW due to low quality product and elitist, condescending service representative.

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DealerRater Dec 5, 2020

We live In Richmond and when we arrived the vehicle is already in the front ready for us as per conversation with Nikki. My wife loved the exterior, but the white interior she did not like. Nikki gave as a red interior and it’s 2K higher but she gave it to us for the same price! Then Josh gave us a lower rate and he did not force us to get any additional extended warranty which is a plus for us. I am very impressed with the professionalism of these two! Thank you Nikki and Josh for your impecable ...

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DealerRater Dec 4, 2020

I am driving my 6th RX. The last 3 are from North Park Lexus. This dealership offers excellent service and employs quality personnel. Would highly recommend.

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DealerRater Dec 3, 2020

I recently purchased a vehicle from this dealership through Braden Stanley. He was not only knowledgeable, but also patient. As an out of state buyer, I was surprised at how smoothly things went. I will definitely work with Braden on future purchases. Thank you Braden!

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DealerRater Dec 2, 2020

Had a fantastic experience with our purchase. Nino was amazing helping us find the perfect vehicle exactly how we wanted it. I would highly recommend working with Nino at North Park Lexus. Great customer service, answered all my questions promptly, not a single issue. This had to be the best, most seamless car purchase Ive ever experienced. Thank you Nino! And thank you North Park Lexus for having a wonderful associate on your team.

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DealerRater Dec 1, 2020

Jay was amazing. I texted him what I was looking for and he immediately sent me several vehicles that matched what i was looking for. He sent Elaine to pick me up in the vehicle I selected and she showed me all the features of the vehicle from the comfort of my home. I was able to drive the car to the dealership and everything was just able done for me by the time I got there. The waiting areas were wonderful and everyone was extremely friendly.

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DealerRater Dec 1, 2020

Everything exceeded our expectations. World class organization. We test drove two vehicles overnight and my wife selected the RX350 over the ES350. Our sales associate, Tiffany Wright, arranged the test drives and was very accommodating and professional. We are more than thrilled with our new 2021 Lexus.

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DealerRater Dec 1, 2020

Working with John Maldinado & Josh in financing was a pleasure. They offered great customer service & we didn’t feel pressured. They were patient & worked with us to get us in the vehicle we wanted. Look forward to working with them in the future.

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DealerRater Nov 29, 2020

Excellent service—thanks Laurel and staff. You consistently provide a great service experience that is always professional and thorough. Car is nicely washed and cappuccino nice while waiting.

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DealerRater Nov 23, 2020

Our experience with Jay Kroum and John Maldonado solidify our continued relationship with North Park Lexus of San Antonio. Our relationship with North Park Lexus began in 2013 with our first GX460 purchase. Jay and John continued that excellent service that we had known. Thank you!!

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DealerRater Nov 23, 2020

The best, quickest, most pleasurable car purchase I have ever had. Tiffany Wright and Dan Scheible are an outstanding team that worked seamlessly and promptly.

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DealerRater Nov 21, 2020

I’ve been with North Park Lexus for many years and am always treated well. This time was no exception. Waited for a routine maintenance and it only took an hour.

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DealerRater Nov 20, 2020

i was pleased with Michae Blaz Very Attentive.. I was very impressed with Maria whom gave us coffee & cookies! Very Relaxing area. Will return Soon!

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DealerRater Nov 20, 2020

It is always a pleasure to work with Rhonda Locke. She found me the car I was looking for and I couldn't be happier.

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DealerRater Nov 17, 2020

I am a first time Lexus owner. I am beyond excited about my purchase. Jay Kroum was my guy. I highly recommend him. Amazing attitude and NEVER a drop of pressure to buy. Very personable. The dealership is also amazing!

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DealerRater Nov 17, 2020

David was very personable and professional. He explained the pricing process, which is hassle free and really took care of my wife and myself. We got the car we were looking for at a great price. All in all, a very pleasant experience. We will definitely use North Park Lexus in the future. Great Job!!!!

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DealerRater Nov 17, 2020

I am a long time Lexus customer. As usual, my salesman, REN, helped me find the perfect vehicle. Everyone was friendly, courteous, and professional. I am delighted with my purchase.

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DealerRater Nov 17, 2020

Very pleasant place to have car serviced. Michael is a very knowledgeable and professional person who helped my wife understand the reasoning for the alignment being performed. Also, being from Del Rio, the loaner was a very nice touch. A very enjoyable experience!

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DealerRater Nov 16, 2020

I’ve had a Lexus since the brand started. Aside from the overall excellence of the vehicle, service after the sale is the best of any brand. Erica Perez has been my service advisor for 10 years. She’s honest, efficient—the consummate professional. She’s a lot of the reason why I keep returning.

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DealerRater Nov 15, 2020

North Park Lexus has the best service department. It is spotless, the advisors are friendly and knowledgeable. The mechanics are fast and precise in their work. Many people have the thinking that having your vehicle serviced at a dealership is much more expensive than a local garage. That is so far from the truth. The dealership garage mechanics know your vehicle inside and outside. The replacement parts are not off market parts and the vehicle runs so much better. I always have had a positive experience there and my service advisor Mark Micheletti is the best. I look forward to ...

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DealerRater Nov 14, 2020

Erica my service rep was great. She addressed all my concerns and needs, plus had my recall taken care of early. My service took all day which I knew it would and Erica stayed in touch throughout the day. When I picked up my car that is where I felt rushed. It was at the end of the day they said they were going to wash my car and didn't. The recall was for a gas pump, which made my interior smell like gas for almost a week. I know when it's close to closing time everyone wants ...

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DealerRater Nov 5, 2020

Erik was fantastic, and finance had me in and out in no time! Great experience! The price was right and I didn't have to wait.

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DealerRater Nov 4, 2020

Purchased the car site unseen and was more than pleased with level of service Mr. John Hernandez took to ensure I was getting exactly what I was hoping for. John took the time to answer numerous call/texts about the vehicle with utmost professionalism. He never seemed bothered of inquiries and had answers for me virtually immediately. This was a graduation gift for my son and when the car was delivered to us 180+miles away by CeCe - his face was priceless. Thank you John, CeCe (delivery) and Victor Torrez for creating memories for our family.

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DealerRater Nov 3, 2020

Being an out of town buyer I had concerns, but John Hernandez and team were great. John took my phone calls, and answered all my questions. He was honest and easy to deal with. Very smooth transaction.

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DealerRater Nov 3, 2020

I was very pleased with the North Park Lexus of San Antonio Service Dept. Our Service Consultant was Jeffrey Sauceda. I explained to Mr. Sauceda the issues we were having with our LX570. When he returned us our LX570 I immediately noticed that the issues were fully resolved.

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DealerRater Nov 3, 2020

Always a great experience! Thanks for everything. Always appreciative of the professionalism. (Why do I have to write 25 words? I’m trying to get there ...:)

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DealerRater Nov 2, 2020

Good experience but,i think it could have been better. our service adviser was very hard to reach on the phone had to keep calling.

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DealerRater Nov 1, 2020

Our experience with North Star Lexus was wonderful. Renato, our salesperson, was very courteous and helpful. Overall our experience was awesome and we love our RX350.

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DealerRater Oct 30, 2020

North Park Lexus is awesome. Tiffany Wright is wonderful! She worked with me until I made a decision after falling in love with the NX 300. We are customers for life!

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DealerRater Oct 28, 2020

Wonderful is the best way to describe the service, attention as well as the communication I received from the men and women of the Lexus dealership. It Was my third great vehicle purchase from the North Park Lexus of San Antonio dealership a d I look forward to the fourth.

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DealerRater Oct 28, 2020

We drove from Austin to purchase from North Park Lexus. We shopped the two Lexus dealers in Austin and the experience with North Park was just better all the way around. A better deal, a more relaxed atmosphere and open negotiations and very friendly staff. This is our 6th Lexus but first from North Park. As long as we live in the area this will be our first stop for Lexus cars into the future.

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DealerRater Oct 28, 2020

Laurel was always super professional and kind, which makes visiting lexus dealers as a pleasant experience each time. Other staff are also very attentive and helpful, such as Val

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DealerRater Oct 27, 2020

I own a 2010 RX350 which I purchased Certified Pre-Own from North Park Lexus, San Antonio, TX in 2012. My service adviser for about the last 7 years has been Erica Perez...she treats me as if I was driving a 2021 Lexus LX. As well as all of the service staff at NP Lexus of San Antonio. What a pleasure is has been to own my Lexus and the service has always been perfect. Thank you Erica Perez and NP Lexus of San Antonio.

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DealerRater Oct 25, 2020

Exceptional service, attention to detail as a means of customer service was exceptional. Service facilities above and beyond all others. Ask for Erik Joseph, total professional.

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DealerRater Oct 25, 2020

Jaimie Whitworth was so nice and so helpful! Very knowledgeable and patient. He really made us feel comfortable with our purchase. I would definitely buy from him again

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DealerRater Oct 24, 2020

Oliver in service was great. He always keeps me in the loop and always there to answer all the questions I might have with the GX.

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DealerRater Oct 22, 2020

Great service and closed loan within two of arriving and drove off with our dream SUV. We will recommend this dealership to family and friends.

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DealerRater Aug 5, 2020

I was buying a CPO 2019 ES350 on behalf of my parents. I dealt with David Cantu at 10am, and by 2pm we had finalized the deal on the car. He was honest and upfront about the car, quick to respond, happy to send more pictures, gave us a small discount on the listed price, and was just a pleasure to deal with from start to finish. My parents live in Houston, but he offered to have someone drive the car from San Antonio and deliver it to my parents' driveway! I asked him to put a big red bow on ...

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DealerRater Jul 14, 2020

Another outstanding customer experience at NP Lexus (Lockhill Selma). Truly appreciate the excellent service consistency and the overall respectfulness of the staff. Last but not least is that my service advisor, Raul, has always delivered top level customer service. He respectfully listens and asks the right questions. A huge thank you to Raul.

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DealerRater Mar 11, 2020

From the moment I walked in I was welcomed in. Offered complimentary beverages and snacks. Immediately assigned a salesman to assist me (Jamie). Although I did not get the car I originally came in for I left with something way better :). Thanks Jamie and Andrew (Finance) for making my car hunting easy. The communication there is incredible. Keep up the good job guys!

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DealerRater Mar 3, 2020

Wally Murray is one of the best service managers at the NorthPark dealership. He always goes the second mile to assist and help his customers. He is extremely knowledgeable and truthful—an important attribute for a person in his position

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DealerRater Dec 21, 2019

Farrah, at North Park you are the best..Very professional,curteous, kind attenative and always on time..Customer sevice like this is almost non existing. She is Awesome. The Best..She deserves More than Five Stars, everytime. .

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DealerRater Nov 22, 2019

I came to North Park Lexus to buy a car I saw on your website. John was very helpful, but after driving the car home I realized it wasn't what I was looking for. John listened, and quickly got me into a 2019 ES350 Ultra Luxury vehicle. It was exactly what I was looking for, and I couldn't be happier! Thanks for listening John. You made this former Audi customer a loyal Lexus customer. All the best, Fred Holloway

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DealerRater Oct 21, 2019

My Sales person Tiffany Wright is exceptional. She took personal time to understand exactly what I wanted in a car. She came through with the perfect car. She didn’t try to sell me something I didn’t want. She is amazing with a passion for customers. Thank you Tiffany Wright. Victor Torres was wonderful in showing me all the extra warranties & savings I could take advantage of. He did a sensational job. Ruben Rios is my Service Mgr., because this is my 5th Lexus & so happy to have him taking care of my investment. Ruben is always ...

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DealerRater Apr 18, 2021

Everyone was so nice and Nikki was willing to work with my schedule which made everything run so smoothly. Very appreciative of everything done for me.

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DealerRater Apr 18, 2021

Very impressed and pleased with the service from every single employee at this dealership. We were immediately greeted, walked in, led straight to a salesperson, who gave us a tour of the facility, meeting employees from several departments along the way. We will not go to another dealership.

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DealerRater Apr 16, 2021

This was my 3rd purchase from North Park Lexus. It was quick, friendly, and professional, as always. Fantastic customer service from Nikki. Raul in the Service Department has always been friendly, knowledgeable, honest, and responsive. I've never regretted a purchase from North Park Lexus.

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DealerRater Apr 14, 2021

This is our 8th or 9th lease here. They make it quick and easy and always give us a great deal. It’s always a pleasure working with Rhonda

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DealerRater Apr 13, 2021

Worked out all of the details ahead of time so we were through in less than an hour! Great, friendly service from a genuine team who cared about getting us the best fit for our family. We never felt like we were pushed into the best fit for the dealership. Will always shop here.

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DealerRater Apr 10, 2021

Awesome service from Ren and Josh! They both went above and beyond in helping us through the vehicle lease and financing. They are definitely keepers!

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DealerRater Apr 9, 2021

The service provided by Rhonda Locke has always been of excellence. Customer service is the main priority of the dealership and everyone is very courteous! Well done!!

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DealerRater Apr 9, 2021

This is my third experience with Lexus and I couldn’t be happier. I continue to be happy with Lexus dealership, every experience has been wonderful and easy

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DealerRater Apr 9, 2021

Great individual customer service. Knowledgeable and ready to please the customer. Highly recommend Alejandro and North Park Lexus I have been a customer since 2000

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DealerRater Apr 6, 2021

John Maldonado made the event easier for me. Mr. Maldonado is a professional person. I would come back to lease a vehicle from Mr. Maldonado. Thank you for his service.

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DealerRater Apr 6, 2021

Jay Kroum was an amazing salesperson. I can't recommend this dealership enough. I will be purchasing all future vehicles from this dealership and will send all of my friends and family to work with Jay. Andrew McIver also did a fantastic job helping me with financing. The process was quick, easy and painless.

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DealerRater Apr 1, 2021

Excellent experience! I will continue buying vehicles from here. Best sales and finance experience I ever had. Keep up the good work North Park Lexus!

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DealerRater Mar 31, 2021

Tomas did an excellent job in locating the car my wife wanted. It has always been a pleasure working with Tomas on all our previous purchases. Great job, Tomas!!!

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DealerRater Mar 26, 2021

Very smooth and quick purchase transaction!! James and Andrew were great to work with. Both were knowledgeable and helpful. Best car purchasing experience I have had!!

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DealerRater Mar 17, 2021

JB provided outstanding service. He answered my questions, returned my calls promptly & went out of his way to help me with a minor issue with my car after the sale. Very knowledgeable & personable salesman.

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DealerRater Mar 9, 2021

We have purchased three of our last four cars from North Park Lexus. Rhonda is always able to find me the car I want. They always have a large inventory of cars, and their service department is easy to work with.

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DealerRater Mar 5, 2021

My husband and I have bought around six cars from Erik Joseph. His service is why we keep returning to this dealership. Furthermore, Ruben is my service manager and he is excellent also.

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DealerRater Mar 5, 2021

Amazing experience from start to finish. No pressure sales and very professional. Noe is an asset to your sales team! Even the dreaded financing part of the purchase was pleasant. We will be back.

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DealerRater Feb 15, 2021

Current employee at Lexus, working with tiph gave me a new opportunity with my first car!! She made it possible,keep up the good work!

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DealerRater Feb 11, 2021

Excellent service rep! Robert (service supervisor) is always helpful, respectful and personable. Jeff S. In service was exceptional in his help with my service visit.

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DealerRater Feb 4, 2021

Carley is amazing. Whenever I have concerns about my car, I reach out to Carley. She always comes through for me in most professional and pleasant manner. She's the reason I am loyal customer. Thanks Carley!

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DealerRater Feb 3, 2021

Dealt with Jay Kroum over the phone from 300 miles away. Totally satisfied with trade in value and sales price! Picked up the new Lexus first thing on Saturday. Everything was ready to be signed, no delays, no hassles. Car was spotless and ready to hit the road! Great people work here!

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DealerRater Feb 1, 2021

The service we received was great as it always is, no other dealership can come close to the service that you get at north park Lexus. our service rep, Oliver was great he kept us informed was super nice and professional, the lexus service department go above to make our service appointment completely painless, every one there are super and always willing to help. It is a real pleasure going to north park Lexus.

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DealerRater Jan 31, 2021

Great service!! Good people who know what they are doing. This 25 word minimum of a service review before you can submit survey needs to be deleted.

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DealerRater Jan 31, 2021

Great service! Quick turn around time. Always friends and treated with great respect. Facility was very clean and they kept me in the loop all the time.

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DealerRater Jan 30, 2021

Great customer service! My car was received in excellent condition. All services were explained and I appreciated recommended services. Will continue to take my vehicle to Northpark Lexus!

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DealerRater Jan 30, 2021

Awesome service! My car is in excellent condition thanks to Northpark Lexus! Lounge area is awesome so I never mind waiting for my vehicle. thank you!

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DealerRater Jan 30, 2021

Raul Contreras and team always go above and beyond to make our service appointments as easy and streamlined as possible. Thank You so much, North Park Lexus!

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DealerRater Jan 29, 2021

Always great service always fast and finished with perfect results.. They give me a car for the weekend because my cars service took longer than expected.

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DealerRater Jan 27, 2021

Couldn't have had a better salesman than Jay Kroum. Answered all my questions and made me feel at home. I actually enjoyed my purchase for the first time. No run around absolute respect and courtesy from all the people I dealt with. I love Lexus and have always had great service from flat tires to new cars.

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DealerRater Jan 25, 2021

I bought a new Lexus RX350 with a trade in. Everything went smoothly. Great service, great customer care! After sales service was also great! Thank you!

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DealerRater Jan 23, 2021

Up to this point, the purchase of our new SUV has been a pleasant experience. We appreciate everyone’s assistance in making it happen and the effort made to acquaint us with our newest Lexus.

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DealerRater Jan 19, 2021

Always professional. Sale of extras such as extended warranty, advance payment of service, tire package, etc are a bit annoying if uninterested. Erica in service has always provided top notch advice and service.

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DealerRater Jan 17, 2021

Since my Lexus is very low mileage compared to the number of months since we purchased it. Being able to communicate with Erica Perez our service advisor to determine what service to perform is critical. Erica has been our jadvisor for 15 years. She knows us and our vehicles - that is important to us!

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DealerRater Jan 17, 2021

I’ve been impressed with North Park Lexus since the purchase of our vehicle. They have the best customer service around! I would highly recommend.

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DealerRater Jan 17, 2021

I had rodent damage to my intake system and turbo drive. They worked with my insurance company in getting my Lexus repaired. I had a loner car as well for the duration of service, Also, my original advisor left after taking my car in but the transition to another was seamless. Great service!

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DealerRater Jan 15, 2021

Mark Gately took excellent care of me, he was both professional and very courteous!!! What more can I say?? Why do you make this survey more lengthy than it should be?

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DealerRater Jan 13, 2021

Love the quick and efficient service! The staff always friendly and helpful. Also the lady at the cafe always very pleasant and the coffee is great!

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DealerRater Jan 5, 2021

North Park Lexus is an outstanding dealership. Everybody is professional and personable. Renalto is absolutely wonderful to deal with! Finance department is very easy to work with. They explain well and answer all questions so you really understand.

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DealerRater Jan 4, 2021

Best service I have every received at a dealership. Way better than BMW. I will not go back to other brands and what they define as service.

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DealerRater Jan 3, 2021

As usual, the process went well. I was greeted by a young man who alerted Mark Gately, who came out to take the car in. As this was 90000 mile service, the men at the loaner office got me into a car efficiently and courteously. All went well with the service.

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DealerRater Jan 3, 2021

As always...great service and when needed, the best loaner car program one could ask for. This is the only place I take my SUV for service.

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DealerRater Jan 2, 2021

I took my 2020 Lexus 350 and they did a superb job. My service advisor did an excellent job and told me exactly when to pick up my vehicle. I sipped a latte and zoomed out at the most opportune time! Thanks!

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DealerRater Dec 21, 2020

The service I received was very outstanding never had i ever experienced this kind of customer service before I have told my family and colleagues and coworkers about Lexus dealership and customer service.

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DealerRater Dec 21, 2020

My wife car wouldn't start with only 3866 miles. I contacted our original salesperson, Braden Stanley and he connected me to the Service Department. I was able to bring the vehicle in immediately. After the initial troubleshooting, it was agreed that they would keep the vehicle overnight. The battery was replaced and they did the 5k complimentary service. I was completed satisfied with the professionalism from start to finish The customer service from Ian Beam and the rest of your team was "first-rate".

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DealerRater Dec 17, 2020

Great service. Very helpful and friendly staff especially Erik Joseph, Cece Munoz and Andrew McIver! Very fair deal on both vehicles we have purchased from North Park Lexus.

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DealerRater Dec 16, 2020

I need my loquacious side to put this experience into words. Walking into North Park Lexus is a swanky, posh experience. It says, “I’ve arrived.” Don’t be intimidated by the amenities because The Dream Team (Tiffany | Dan | Andrew | Ruby) are humble, gracious, thoughtful, and patient. To say the customer service at North Park is impeccable sounds subpar. It was beyond impressive from the test drive to the big red bow to the swag wine basket. The drive was like butter. It was so smooth even in the bumpy roads of SA. It was like basking in an exquisite ...

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DealerRater Dec 15, 2020

Good service visit.Ian was helpful and professional. Car wash procedure and process could be improved. There were several Streaks on windows and hood surface

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DealerRater Dec 14, 2020

Staff is so helpful and professional. Nikki was quick with responses and get the job done exceed expectation. Car was delivered to my home, no issue at all.

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DealerRater Dec 13, 2020

Always the best! From sales to service and the amenities are fantastic while you wait. I WILL be buying my next vehicle from the team at No Lexus

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DealerRater Dec 12, 2020

An oil change should not take 2 hours. Even though mark did not check me in. Also, I wanted them to tell me if I needed tires

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DealerRater Dec 12, 2020

Mark Gately and crew were attentive and profesional for my service.The coffee lady was a genuine person. I miss The Hall of Famer: Scott Boranco However , this Dealership continues to far exceed other one

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DealerRater Dec 11, 2020

Very friendly n excellent service it’s been good experience with Michael Blaz i have been coming to this location from past 4 years n very friendly

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DealerRater Dec 8, 2020

Between Erick in sales and Erica in service, we are so grateful. This dealership is first class. Thank you for taking my 10 year old Lexus and helping me buy a new 2021. 💋💋💋💋💋 Monica K.

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DealerRater Dec 7, 2020

First Lexus. I'm so impressed with the quality of the staff, structure and CPO process. I'm absolutely done with BMW due to low quality product and elitist, condescending service representative.

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DealerRater Dec 5, 2020

We live In Richmond and when we arrived the vehicle is already in the front ready for us as per conversation with Nikki. My wife loved the exterior, but the white interior she did not like. Nikki gave as a red interior and it’s 2K higher but she gave it to us for the same price! Then Josh gave us a lower rate and he did not force us to get any additional extended warranty which is a plus for us. I am very impressed with the professionalism of these two! Thank you Nikki and Josh for your impecable ...

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DealerRater Dec 4, 2020

I am driving my 6th RX. The last 3 are from North Park Lexus. This dealership offers excellent service and employs quality personnel. Would highly recommend.

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DealerRater Dec 3, 2020

I recently purchased a vehicle from this dealership through Braden Stanley. He was not only knowledgeable, but also patient. As an out of state buyer, I was surprised at how smoothly things went. I will definitely work with Braden on future purchases. Thank you Braden!

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DealerRater Dec 2, 2020

Had a fantastic experience with our purchase. Nino was amazing helping us find the perfect vehicle exactly how we wanted it. I would highly recommend working with Nino at North Park Lexus. Great customer service, answered all my questions promptly, not a single issue. This had to be the best, most seamless car purchase Ive ever experienced. Thank you Nino! And thank you North Park Lexus for having a wonderful associate on your team.

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DealerRater Dec 1, 2020

Jay was amazing. I texted him what I was looking for and he immediately sent me several vehicles that matched what i was looking for. He sent Elaine to pick me up in the vehicle I selected and she showed me all the features of the vehicle from the comfort of my home. I was able to drive the car to the dealership and everything was just able done for me by the time I got there. The waiting areas were wonderful and everyone was extremely friendly.

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DealerRater Dec 1, 2020

Everything exceeded our expectations. World class organization. We test drove two vehicles overnight and my wife selected the RX350 over the ES350. Our sales associate, Tiffany Wright, arranged the test drives and was very accommodating and professional. We are more than thrilled with our new 2021 Lexus.

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DealerRater Dec 1, 2020

Working with John Maldinado & Josh in financing was a pleasure. They offered great customer service & we didn’t feel pressured. They were patient & worked with us to get us in the vehicle we wanted. Look forward to working with them in the future.

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DealerRater Nov 29, 2020

Excellent service—thanks Laurel and staff. You consistently provide a great service experience that is always professional and thorough. Car is nicely washed and cappuccino nice while waiting.

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DealerRater Nov 23, 2020

Our experience with Jay Kroum and John Maldonado solidify our continued relationship with North Park Lexus of San Antonio. Our relationship with North Park Lexus began in 2013 with our first GX460 purchase. Jay and John continued that excellent service that we had known. Thank you!!

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DealerRater Nov 23, 2020

The best, quickest, most pleasurable car purchase I have ever had. Tiffany Wright and Dan Scheible are an outstanding team that worked seamlessly and promptly.

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DealerRater Nov 21, 2020

I’ve been with North Park Lexus for many years and am always treated well. This time was no exception. Waited for a routine maintenance and it only took an hour.

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DealerRater Nov 20, 2020

i was pleased with Michae Blaz Very Attentive.. I was very impressed with Maria whom gave us coffee & cookies! Very Relaxing area. Will return Soon!

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DealerRater Nov 20, 2020

It is always a pleasure to work with Rhonda Locke. She found me the car I was looking for and I couldn't be happier.

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DealerRater Nov 17, 2020

I am a first time Lexus owner. I am beyond excited about my purchase. Jay Kroum was my guy. I highly recommend him. Amazing attitude and NEVER a drop of pressure to buy. Very personable. The dealership is also amazing!

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DealerRater Nov 17, 2020

David was very personable and professional. He explained the pricing process, which is hassle free and really took care of my wife and myself. We got the car we were looking for at a great price. All in all, a very pleasant experience. We will definitely use North Park Lexus in the future. Great Job!!!!

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DealerRater Nov 17, 2020

I am a long time Lexus customer. As usual, my salesman, REN, helped me find the perfect vehicle. Everyone was friendly, courteous, and professional. I am delighted with my purchase.

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DealerRater Nov 17, 2020

Very pleasant place to have car serviced. Michael is a very knowledgeable and professional person who helped my wife understand the reasoning for the alignment being performed. Also, being from Del Rio, the loaner was a very nice touch. A very enjoyable experience!

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DealerRater Nov 16, 2020

I’ve had a Lexus since the brand started. Aside from the overall excellence of the vehicle, service after the sale is the best of any brand. Erica Perez has been my service advisor for 10 years. She’s honest, efficient—the consummate professional. She’s a lot of the reason why I keep returning.

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DealerRater Nov 15, 2020

North Park Lexus has the best service department. It is spotless, the advisors are friendly and knowledgeable. The mechanics are fast and precise in their work. Many people have the thinking that having your vehicle serviced at a dealership is much more expensive than a local garage. That is so far from the truth. The dealership garage mechanics know your vehicle inside and outside. The replacement parts are not off market parts and the vehicle runs so much better. I always have had a positive experience there and my service advisor Mark Micheletti is the best. I look forward to ...

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DealerRater Nov 14, 2020

Erica my service rep was great. She addressed all my concerns and needs, plus had my recall taken care of early. My service took all day which I knew it would and Erica stayed in touch throughout the day. When I picked up my car that is where I felt rushed. It was at the end of the day they said they were going to wash my car and didn't. The recall was for a gas pump, which made my interior smell like gas for almost a week. I know when it's close to closing time everyone wants ...

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DealerRater Nov 5, 2020

Erik was fantastic, and finance had me in and out in no time! Great experience! The price was right and I didn't have to wait.

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DealerRater Nov 4, 2020

Purchased the car site unseen and was more than pleased with level of service Mr. John Hernandez took to ensure I was getting exactly what I was hoping for. John took the time to answer numerous call/texts about the vehicle with utmost professionalism. He never seemed bothered of inquiries and had answers for me virtually immediately. This was a graduation gift for my son and when the car was delivered to us 180+miles away by CeCe - his face was priceless. Thank you John, CeCe (delivery) and Victor Torrez for creating memories for our family.

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DealerRater Nov 3, 2020

Being an out of town buyer I had concerns, but John Hernandez and team were great. John took my phone calls, and answered all my questions. He was honest and easy to deal with. Very smooth transaction.

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DealerRater Nov 3, 2020

I was very pleased with the North Park Lexus of San Antonio Service Dept. Our Service Consultant was Jeffrey Sauceda. I explained to Mr. Sauceda the issues we were having with our LX570. When he returned us our LX570 I immediately noticed that the issues were fully resolved.

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DealerRater Nov 3, 2020

Always a great experience! Thanks for everything. Always appreciative of the professionalism. (Why do I have to write 25 words? I’m trying to get there ...:)

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DealerRater Nov 2, 2020

Good experience but,i think it could have been better. our service adviser was very hard to reach on the phone had to keep calling.

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DealerRater Nov 1, 2020

Our experience with North Star Lexus was wonderful. Renato, our salesperson, was very courteous and helpful. Overall our experience was awesome and we love our RX350.

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DealerRater Oct 30, 2020

North Park Lexus is awesome. Tiffany Wright is wonderful! She worked with me until I made a decision after falling in love with the NX 300. We are customers for life!

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DealerRater Oct 28, 2020

Wonderful is the best way to describe the service, attention as well as the communication I received from the men and women of the Lexus dealership. It Was my third great vehicle purchase from the North Park Lexus of San Antonio dealership a d I look forward to the fourth.

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DealerRater Oct 28, 2020

We drove from Austin to purchase from North Park Lexus. We shopped the two Lexus dealers in Austin and the experience with North Park was just better all the way around. A better deal, a more relaxed atmosphere and open negotiations and very friendly staff. This is our 6th Lexus but first from North Park. As long as we live in the area this will be our first stop for Lexus cars into the future.

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DealerRater Oct 28, 2020

Laurel was always super professional and kind, which makes visiting lexus dealers as a pleasant experience each time. Other staff are also very attentive and helpful, such as Val

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DealerRater Oct 27, 2020

I own a 2010 RX350 which I purchased Certified Pre-Own from North Park Lexus, San Antonio, TX in 2012. My service adviser for about the last 7 years has been Erica Perez...she treats me as if I was driving a 2021 Lexus LX. As well as all of the service staff at NP Lexus of San Antonio. What a pleasure is has been to own my Lexus and the service has always been perfect. Thank you Erica Perez and NP Lexus of San Antonio.

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DealerRater Oct 25, 2020

Exceptional service, attention to detail as a means of customer service was exceptional. Service facilities above and beyond all others. Ask for Erik Joseph, total professional.

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DealerRater Oct 25, 2020

Jaimie Whitworth was so nice and so helpful! Very knowledgeable and patient. He really made us feel comfortable with our purchase. I would definitely buy from him again

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DealerRater Oct 24, 2020

Oliver in service was great. He always keeps me in the loop and always there to answer all the questions I might have with the GX.

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DealerRater Oct 22, 2020

Great service and closed loan within two of arriving and drove off with our dream SUV. We will recommend this dealership to family and friends.

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DealerRater Aug 5, 2020

I was buying a CPO 2019 ES350 on behalf of my parents. I dealt with David Cantu at 10am, and by 2pm we had finalized the deal on the car. He was honest and upfront about the car, quick to respond, happy to send more pictures, gave us a small discount on the listed price, and was just a pleasure to deal with from start to finish. My parents live in Houston, but he offered to have someone drive the car from San Antonio and deliver it to my parents' driveway! I asked him to put a big red bow on ...

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DealerRater Jul 14, 2020

Another outstanding customer experience at NP Lexus (Lockhill Selma). Truly appreciate the excellent service consistency and the overall respectfulness of the staff. Last but not least is that my service advisor, Raul, has always delivered top level customer service. He respectfully listens and asks the right questions. A huge thank you to Raul.

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DealerRater Mar 11, 2020

From the moment I walked in I was welcomed in. Offered complimentary beverages and snacks. Immediately assigned a salesman to assist me (Jamie). Although I did not get the car I originally came in for I left with something way better :). Thanks Jamie and Andrew (Finance) for making my car hunting easy. The communication there is incredible. Keep up the good job guys!

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DealerRater Mar 3, 2020

Wally Murray is one of the best service managers at the NorthPark dealership. He always goes the second mile to assist and help his customers. He is extremely knowledgeable and truthful—an important attribute for a person in his position

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DealerRater Dec 21, 2019

Farrah, at North Park you are the best..Very professional,curteous, kind attenative and always on time..Customer sevice like this is almost non existing. She is Awesome. The Best..She deserves More than Five Stars, everytime. .

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DealerRater Nov 22, 2019

I came to North Park Lexus to buy a car I saw on your website. John was very helpful, but after driving the car home I realized it wasn't what I was looking for. John listened, and quickly got me into a 2019 ES350 Ultra Luxury vehicle. It was exactly what I was looking for, and I couldn't be happier! Thanks for listening John. You made this former Audi customer a loyal Lexus customer. All the best, Fred Holloway

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DealerRater Oct 21, 2019

My Sales person Tiffany Wright is exceptional. She took personal time to understand exactly what I wanted in a car. She came through with the perfect car. She didn’t try to sell me something I didn’t want. She is amazing with a passion for customers. Thank you Tiffany Wright. Victor Torres was wonderful in showing me all the extra warranties & savings I could take advantage of. He did a sensational job. Ruben Rios is my Service Mgr., because this is my 5th Lexus & so happy to have him taking care of my investment. Ruben is always ...

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