Reviews / Awards
“…the best that I have ever experienced”
The staff of the North Park Lexus of San Antonio Service Department contacted me via email and voice mail to keep me informed of my scheduled service appointment for my 2015 Lexus GS 350. My car was fully serviced and washed in about 2 hours after my arrival at the dealership. The service people were very courteous and seemed to really enjoy their work. I have had Lexus vehicles for over ten years, mostly in Colorado, and the customer service, auto service, and overall interaction with North Park Lexus of San Antonio have been, without a doubt, the best that I have ever experienced. It is truly a pleasure to have my car and SUV serviced there. I especially commend Mark Gately for his high level of professionalism and customer service.
Dr. Columbus Veasey Jr
“He impressed us with his knowledge…”
“We are looking at the current Lexus LS500 vs a used 2017 LS460. We have gone to North Park Lexus a number of times to look at the models, ask questions & take test rides. The first time we were there we were lucky enough to meet Ruben. He impressed us with his knowledge of not only Lexus’ cars but cars in general. Ruben is also very friendly, outgoing & professional. We always ask if he is there when we go & I recommend you do the same.”
Janet Thurman
“I’m loving my LC500!”
This is my 6th Lexus I have bought! I recommend North Park Lexus to anyone. The staff always treats you so well. Nicki has helped me the last 2 times with my purchases and I couldn’t be more than happy with her help. I’m loving my LC500!
Javi C
“Perfect new car purchase experience! “
Perfect new car purchase experience! Knowledgeable salespeople without pressure being exerted, responsive to our requests and a fair price.
Richard Thorner
“…there is no better service and customer care than that.”
My husband wanted the new 2019 Lexus ES 350, and we were recommended North Park Lexus by a friend even though we live in the Austin area. Lee Willis and Chris Sotelo made the whole experience exceptional. We got a great deal without wasting time or money and were treated like royalty. Moreover, the very next day after buying the brand new sparkling, shining Lexus, the windshield was horribly cracked by a rock from an 18-wheeler on I35. Just plain bad luck, but Lee and Chris immediately offered to fix it even though they were not obligated to in any way. In this day and age, there is no better service and customer care than that. We highly recommend this dealership and working with Chris if you’re shopping for a car, new or used. Within a few months after our new Lexus purchase, our daughter and son-in-law went in to purchase a used car and were treated with the same wonderful customer service. We will definitely be back when we need another car and will be telling everyone to do the same!
Lavonne R
Garret Dauphin was EXCELLENT, really understood how important customer service & efficiency is. Even had my new car DELIVERED to my home! Top tier service
Rhonda goes over n beyond awesome customer service her experience certainly speaks for itself she works for U...
Once again Gregory Rietz has come through for us. Started looking for a good used car for our daughter and he came up with just what we were looking for. Got a call from him the other day and said he had one we needed to see. Sure enough it was just what we were looking for. The joy in our daughters face when she saw her 2012 RAV4 brought tears to all of us. Can't say enough about Gregory. This man will find what you need. Give him a call. Thanks from the bottom of our hearts.
Attentive and professional service from start to finish! Tiffany was great to work with. I loathe buying cars and they made the process easy - and dare I say fun? Would recommend if you are looking for a Lexus.
My daughter was having problem locating her tire warranty info and Ruby Ramos helped us track info down and coordinate fix after I was a bit frustrated not knowing how to help her.
Erik Joseph is a Great Person as well as a very knowledgeable salesperson…my wife & I appreciate his help,HONESTY, and Friendship
Mr Eric Joseph was our sales guy. He is awesome, he is everywhere and at same time takes care of all you needs. Very nice and knowledge of all. I recommend him to everyone. Great person. Knows his job well
I bought my first Lexus back in 2015 with Nikki Sample, she made the process very easy and we completed everything prior to my arrival so all I had to do was sign and drive away. She follows up afterwards and made sure I had no issues. Fast forward to 2023, I sold my Lexus and bought another one, with Nikki of course. Hands down recommend her to all my friends and family. Thanks Nikki!
I bought my first Lexus back in 2015 with Nikki Sample, she made the process very easy and we completed everything prior to my arrival so all I had to do was sign and drive away. She follows up afterwards and made sure I had no issues. Fast forward to 2023, I sold my Lexus and bought another one, with Nikki of course. Hands down recommend her to all my friends and family. Thanks Nikki!
Excellent experience! Garrett Dauphin was our advisor and he was very thorough, thoughtful, and detail oriented. No pressure experience and Garrett worked with exactly what we wanted and needed. He is so kind, we went up there a few times before their closing time and he made time for us and answered all our questions. Excellent memory- always asked about our family, remembered our stories our names each time we came to visit. Best customer service I’ve received buying a car, hands down. Go see Garrett when you visit.
Excellent service. Thomas was very friendly
This is long overdue as I bought my RX in October 2022, but I'm here to express gratitude and appreciation for the team at North Park Lexus of San Antonio. This was, without a doubt, the most dignified and painless car buying process I've ever experienced. I worked with Robert Munoz (Sales), Renato Alcantar (F&I Manager), and Taylor Atkins (GM). These gentlemen made this process so easy, and they all (other dealership staff included) were so kind, easygoing, and respectful; any preconceived notion of how car dealerships work is gone from the moment you walk in - ...
Garret made sure that my car buying experience was a breeze. Was very calm, and patient with my husband and I. Made sure we got what we wanted for our trade, very detailed about features on the vehicle of my choice, and was able to make sure the ordering process was easy. The finance portion of the deal was very positive as well as I did not feel any pressure to purchase any warranties I did not need or want. From the time I step foot in the building, up to the time I received my keys and drove off ...
Difficult to get service advisor on the phone or to call a back. Sent to VM instead of a person. Had a much better experience in-person.
Amazing experience! The team at North Park Lexus is truly wonderful. We had the pleasure of working with Jamie, he helped answer all of our questions, went above and beyond to help get us a great deal, and make sure we were confident in our purchase. Thomas & Victor were also very friendly and we had a wonderful experience overall. Thank you!!
Great and fast service!
Amazing experience. In all our time visiting and purchasing vehicles...this one tops the list. Thank you for such a great encounter.
As a single woman, I get easily intimidated by things that stereotypically require a man to make demands. But, David Cantu sold me my first Lexus years ago, so it was a no brainer to reach out to him when I needed a new car. I’ll preface by saying I’m not a spontaneous person. I really need to marinate in my thoughts especially when it comes to large purchases! Anyway, I sent him a list of what I considered “dream qualities” and after a couple of emailed back and forths, I set up an appointment to go sign ...
GARRET & TIFFANY WERE FRIENDLY, PROFESSIONAL & PATIENT. ANS ALL QUES. GARRET IS TRULY A TECH EXPERT. MADE IT SO EASY. HE IS OUR GO-TO GUY.
Great experience for leasing a vehicle. Great vehicles, great salespeople, excellent help from technology specialists. Overall a flawless experience.
North Park Lexus is fantastic! Excellent service, excellent sales reps and very reliable cars. I just bought my third lexus and the process was so easy. Nikki Samples is my salesperson. She knows her business, is very professional and efficient. Besides having a wonderful buying experience, you get a problem-free car. I still have my previous lexus, a 2015 LX350, which I bought used. It has NEVER had any problems--I have only brought it in for scheduled services! It and my new GX460 have a 5/5 rating in consumer report. I might sound like I am doing a paid commercial, lol, but ...
My wife bought a certified pre owned BMW from Samuel and we can’t thank him enough for his kindness, attention to detail and overall just being a great person. Will continue to do business with North Park Lexus in the future.
Best customer service
I had the best car buying experience at North Park Lexus of San Antonio. I worked with JP and the service, communication and knowledge was five star all the way. I love my new car and thank you to the whole team for making it such a wonderful experience!
Awesome service. Highly recommend buying a vehicle from Jamie. He will go above and beyond.
I have dreamed of owning a Lexus NX for years now, and Alex (Alejandro Cortez) made it happen! I ordered my NX in September, and Alex communicated with me while I waited. The whole sales process was smooth and effortless. I could not imagine a better new vehicle purchase experience! Hands down the BEST Lexus dealership and I highly recommend visiting Alex for your new or preowned needs. You won't be disappointed. Thank you, Alex and North Park Lexus 🙂
Everyone who helped us at this dealership is extremely professional and customer-oriented. Alex Cortez was our salesman; Alex is always attentive, timely, and personable. Alex followed up before the transaction was complete and has followed up with us afterwards to make sure we're satisfied. He is knowledgeable and conscientious. Go see Alex! BTW, LOVE our new hybrid Lexus.
Great place to shop for a new or used car. These people are amazing! In a time when it seems like businesses don't care anymore about customer service. This business has won my business. Nikki, such a fabulous person and Noe also a great person. Thanks North Park Lexus for treating customers as number one.
I am a proud owner of a 2023 Lexus IS350 F Sport. All made possible by the North Park Lexus of San Antonio dealership, the Sales person Alejandro Cortez, Jr. (Alex), and by the Finance Manager Taylor Allen. The dealership as you may expect is a professional well organized establishment. the minute you walk in, you are greeted by the receptionist and directed to whatever you are looking for. In my situation, I was provided by a well organized and professional sales person (Alex) who answered all my questions completely and delightfully. At no time I felt pressured into products I ...
John Hernandez was a Christmas Angel. Extremely professional and attentive. We bought our car in San Antonio because they had the car we wanted. John made everything easy. So happy JP was sent to us!
From sales to finance we were treated like family, Jamie Whitworth was our sales person, he was very knowledgeable about the vehicle we were interested in and our budget. Taylor handled the financial side, she helped put the package together that met our needs. I recommend North Park Lexus of San Antonio.
I was delighted to do business with North Park Lexus and have been in previous vehicle purchases. The sale is seamless with Tiffany Wright. She works to see that the customers desires are fulfilled. I was treated with courtesy and respect throughout every phase of the search for my vehicle through the completion of the purchase process. I highly recommend North Park Lexus.
Purchased a new car from James at North Park. Great experience. He listened to what I wanted and found me the perfect car. He even made sure I did not have to sit around and wait, since that drives me crazy. I would buy another car from him anytime. In fact, I have referred everyone I know to him.
This was my first out of city purchase. My salesperson Nino reached out to me and made my purchase like a breeze. He sent me full car video along with the pictures. Also told me about the windshield crack and had it replaced before I reach there. I hardly spent an hour at the dealership and all my paper work was done. This is my first ever Lexus F Sport and I am loving it. Thank you Nino and Shawn!
North Park Lexus is an exceptional dealership. I receive outstanding support and service from every department; new car sales, maintenance service and even the customer waiting area. Tiffany and Ruben are the absolute best. And the chocolate chip cookies in the waiting area are great. ejb
There aren't enough words to express how happy we are feeling. My wife and I wanted to share our experience with North Park Lexus. Our salesperson, Samuel Smith, was sincere, straightforward, and patient. He did a phenomenal job by making us feel happy and confident with our selection and purchase. He was the first person who approached us when we were walking around, aimlessly browsing. We asked many questions, and he always had the answers with a can-do attitude. He never showed any signs of frustration or made us feel as if we were wasting his time. We are ...
Professional friendly service. I have been doing business with my sales representative, Jay Kroum for over 15 years. He never disappoints. Pricing is competitive. North Park Lexus sets the bar for an excellent buying experience.
Samuel Smith was a great help when looking for a vehicle. Exceptional customer service. He was very knowledgeable and found a car that exceeded my expectations. Thanks again, Samuel!
Third vehicle purchased from North Park Lexus &. Rhonda Locke. Rhonda is the best, and wouldn't buy from anyone else. Have referred friends and their parents there, with no hesitation and they have had awesome experience as well. No pressure, honest and patient. Rhonda is the best!
Alex Cortez is the best. He is the perfect salesman. Patient and understanding and listens very well! I wouldn’t work with anyone else.
James Pelayo was just a bliss to work with! He made the whole process easy, kept his promises, respected our time and got us our dream car! The rest of the staff were also so nice and respectful to us when we arrived to pick up our car! We loved our customer service experience at North Park Lexus!
I just bought a Lexus SUV and I wanted to commend Braden Stanley as well as his boss Brent Gothard. This is my first Lexus and I felt so comfortable and welcomed. My previous car was much older and didn't have all the technology .I was apprehensive about the buying process but I was made to feel so welcomed. Braden was so helpful about explaining all the buttons and screens to me. He is very patient but most of all kind and here for the customer. Brent also made me feel right at home. Thank you all. If you ...
I had the most seamless and easy going experience ever! I was recently in a total loss car accident and needed to find a new car asap! Nikki provided me with the options that fit my needs and I was in the office within 2 days to sign paperwork and get the keys! (Holiday weekend). Her assistant Elvis also assisted with pick up and drop off when I needed to take it back in for some additions. He was communicative and very helpful! They are such an amazing team and honestly any time I show up everyone is extremely welcoming and ...
Nikki & Elvis were excellent! They made the car buying process so easy, this is the least stressed I’ve ever been while buying a car. They were so helpful in sending me car info before I even stepped foot inside the dealership. They really went above and beyond to take care of me, they even took my rental back for me so I could drive my new car home. I am forever grateful to Nikki and Elvis, and I will be back to purchase with them in the future.
I had the most seamless and easy going experience ever! I was recently in a total loss car accident and needed to find a new car asap! Nikki provided me with the options that fit my needs and I was in the office within 2 days to sign paperwork and get the keys! (Holiday weekend). Her assistant Elvis also assisted with pick up and drop off when I needed to take it back in for some additions. He was communicative and very helpful! They are such an amazing team and honestly any time I show up everyone is extremely welcoming and ...
The best experience! This is my 2nd vehicle purchased from North Park Lexus, and I'm so very pleased with the whole process. The salesman, Gregory Rietz, was very patient and informative. He explained the differences in the vehicles I was interested in and helped me select the right one for me. I loved the experience from the moment I walked in. I would highly recommend requesting him if you are in the market for a Lexus. Love my beautiful new car!!!
We recently bought the new RX350 from North Park Lexus, and the customer service was second to none. From the first time, we walked into the dealership, we were welcomed and felt the premium service. Jamie and Brittany helped throughout the buying process and kept us in the loop until the vehicle arrived at the lot. Brittany took the time to walk us through the features of the car. There was never a point when we felt pushed to make a decision, and I recommend them for your future vehicle needs.
I am Military Veteran that has purchased vehicles all over the States and overseas. I've had Good and bad experiences. This recent experience in North Park has been Great!! This Dealership is super clean, well organized and it is easy to see that customer service is paramount. What made it a Superb experience for me was the way Garret Dauphin treated me. The vehicle I was interested in wasn't on the lot at the moment. Garret made it a simple and easy to understand process on reserving the vehicle. Garrets attention to detail, professionalism and knowledge was crucial ...
We recently bought a new ES300h from North Park Lexus. We were helped by Jamie and Brittany in buying the vehicle and setting it up. Andrew helped us with financing. It was a five star service! This is our second Lexus buy from North Park Lexus. The pleasant experience the first time in 2011 led us to return this year for the second one. It is nice to see the quality of service has remained the same.
North Park Lexus staff was knowledgeable and extremely friendly making the car buying process very enjoyable. I would highly recommend shopping with North Park Lexus if you are in the market for a new car.
Best costumer service
We were able to get one reserved and delivered in 14 days. Jamie led the sales process keeping us in the loop even when he was away on his day off. Brittany delivered the car to us 4 hours away. Brittany did a fantastic job going over all the features with my wife making sure she was up to speed with all the technology before she drove our trade back. Best customer service I have seen in a long time!! Great job
Bought a 2017 bmw 320i from this dealership today with my dad and I couldn’t be more thankful for my father and the 3 people we worked with today. Taylor, Robert Munoz and Gregory all lovely people who made the process fairly fast and fraud free. Taylor went above and beyond and her service was a complete 10/10 and her customer service was very awesome too she seems like she cares about the customers and their stories
The sales and the financing process was very nice and quick the did very professional and awesome job the treat us as family very respected way thanks
Excellent customer service, the dealership staff was great and I will recommend family and friends to buy from North Park Lexus.
I want to let you know how fantastic Greg,our salesman was. He was knowledgeable, informative, personal and just great. The best car buying experience ever. Congrats
The BEST car buying experience of my life! Gregory Reitz was product knowledgable, organized, transparent and professional. There is no doubt I made the right purchase. I highly recommend North Park Lexus!! (ask for Gregory) I LOVE MY CAR!!
Enjoyed my first vist to Lexus and Eric Joseph is the person you should see for great service.
Northpark Lexus is stellar. This is my 3rd Lexus from the same dealership. I love the cars and the experience.
Amazing service. Gregory Rietz went beyond to make sure I was taken care of. Highly recommended
Alejandro (Alex) Cortez Jr. is awesome. He was the sales person that helped us as we were just making decision about whether or not to buy a Lexus. He was there when we finally made our decision and there when we received our car and there when we needed help with how do use all the gadgets within the car. He is very patient and truly a very very nice man! I highly recommend him if you’d like to work with somebody who doesn’t force himself on you and is incredibly patient And knowledgeable about his product!
We had a wonderful experience with Nino and Brittany from the purchase details as well as addressing our grasp of the technology. They tirelessly worked with every detail. We have already recommended our friends because of them.
I’ve been a North Park Lexus customer for many years. When it was time to look for a new car, they were my first choice. Nino and Brittany helped me find EXACTLY what I was looking for and I couldn’t be happier with my purchase. From just browsing to answering tech questions after the sale, both Nino and Brittany have been easy to reach and more than willing to help out. You really can’t beat the Lexus experience at North Park. I will continue to be a loyal customer!
Awesome Service experience!
Both Nino and Brittany were a great help in the purchase of the Buick. Kept me well informed throughout that process, as l live out of town. Both responded quickly to my needs and questions.
Excellence
Awesome.
Robert really helped me with our buying .. it was greatness smooth experience over all
Excellent service. Best car buying experience ever. Greg and Ren are the best. Other dealerships could learn what customer service really is by working with both these gentlemen. We feel this is the beginning of a lifelong friendship. Thanks guys.
Pleasantly refreshing experience from both the service & parts departments today. Everyone was polite & efficient. Promised work was completed in a timely manner & they even sent me a video to report the all-point inspection results. I would highly recommend North Park Lexus in San Antonio !!!!
The service center is so amazing! They took great care of me and handled my issue quick and efficiently. I can not recommend them enough!!
I have been coming to this dealership for almost 10 years now and the quality of service has been awesome. I would recommend Brittany and Nino to anyone and everyone, due to their professionalism and willingness to satisfy their customers. They are very knowledgeable; thank you very much for your support throughout my new order and purchase, I will be back forsure :)!!
Noe Hernandez , is awesome! He makes the process easy and smooth. Noe goes above and beyond for the customer and tries to help as much as possible. Great customer service.
The experience we had at Lexus north park was absolutely amazing. Nino and Brittany made the whole process so enjoyable. Nino was very good about updating us on where the car was, when it was coming in, and every question we had for him. Getting to the dealership the day of he was very quick and got us in and out. Brittany explained how everything was going to work and was an absolute doll. I loved working with her, she was very detailed about everything in our new GX 460. She showed us how everything worked and set up our technology ...
Our sales rep was Mr. Robert Munoz. Aside from being friendly and very professional, Mr. Munoz is an expert in his department. He was very patient and showed us as many vehicles as necessary till my Daughter found the utmost perfect car. We never felt rushed, nor pressured to buy at any time during our stay. The car buying processes went very smooth and Mr. Munoz was very attentive to our car buying needs. Thank you a million Mr. Robert Munoz, you're the absolute best at customer service we could ask for!
Mr. Robert Munoz is very attentive to the customers needs. I liked the fact that he was very patient and we never felt pressured to buy. We purchased a 2021 Toyota Camry for our teen daughter. He showed us several vehicles till finally my Daughter found the perfect vehicle! Thank you Mr. Munoz for your time and patience, we are absolutely 100% satisfied with our purchase.
North Park Lexus gave my husband and I the best experience while purchasing the right car for our family. Our salesman Garret was extremely informative and reassuring during this process. We ended up purchasing 2. My husband and I love our new Lexus. The staff at North Patk treated us like family and continue to do so. If you want exceptional service and a car to match go to North Park Lexus ask for Garret and you will get exactly that.
We had an excellent experience with North Park Lexus of San Antonio. Our salesman John Hernandez went above and beyond to ensure we were satisfied customers. We will definitely purchase another vehicle from this dealership.
The easiest Car purchase EVER! This dealership was fantastic. The sales person was very cooperative, knowledgable, friendly and made our purchase seamless. We reside in Kyle TX and will be traveling to San Antonio for our services.
My wife and I bought a Lexus from Rhonda L at North Park back in august. We called Rhonda in early aug placed our order with every option we wanted. Rhonda kept us updated weekly on the status of our car as it finished production to transportation from Canada. We did everything online and the phone. We went in on a Saturday signed a few papers and drove off with our new RX350. Rhonda is a great salesperson !!! Took care of everything for us. We will be doing business with them for now on. The drive from Corpus is worth ...
Great customer service, Nino is knowledgeable and trys to meet all your needs.
Courteous, hospitable, and professional team took great care of my vehicle and me. All of my service needs will always be handled at Lexus at North Park.
Thank you to Rhonda Locke and Brittany Schafer for working so well as a team to help me find the right car for me. You level of care and communication made the process from beginning to end very easy.
Gregory Rietz, is the man to see. I was very fortunate to meet and have him sell me my 1st brand new car. He gave me great advice. Is patient and very helpful.
A big thank you to Nino Vaccarella (Sales Consultant), Brittany Schafer (Sales Assistant) and Andrew McIver (Finance Manager) for the outstanding service they provided me from the day I ordered my NX250 until delivery. Their flexibility and willingness to assist me was exceptional. THANK YOU!
Jay was extremely helpful with our recent purchase from North Park Lexus! He fulfilled all of our request and with a smile! He and Victor made the day a fun no stress day! GIVE Jay a call he will take care of you!
We worked with Jamie Whitworth at North Park Lexus. We have owned several Lexuses and our experience with both Jamie and Benjamin Knack (finance guru of Hell’s Kitchen fame!!) was awesome. They were able to get us exactly what we were looking for and more. We will definitely be back to work with Jamie and team again! Exceptional!
I just bought my new 2022 NX 350 with Robert Munoz at LX North Park. I couldn’t be happier with the service Robert provided and also with my new vehicle. The transaction was very quick and smooth. The entire staff at North Park Lexus are amazing! I will never go anywhere else. Robert thank you so much for your help! You’re awesome! And thank you North Park for my beautiful new SUV!
Our buying experience at North Park Lexus was phenomenal! Robert Munoz & Erik Joseph were our Salesmen who were very professional and genuine. They answered any questions we had and kept us up to date along the way. If you want a low pressure auto dealer, I highly recommend getting a vehicle here. The staff immediately made you feel at home. I am very happy with my new car and couldn’t thank you guys enough!
Garret Dauphin was EXCELLENT, really understood how important customer service & efficiency is. Even had my new car DELIVERED to my home! Top tier service
Rhonda goes over n beyond awesome customer service her experience certainly speaks for itself she works for U...
Once again Gregory Rietz has come through for us. Started looking for a good used car for our daughter and he came up with just what we were looking for. Got a call from him the other day and said he had one we needed to see. Sure enough it was just what we were looking for. The joy in our daughters face when she saw her 2012 RAV4 brought tears to all of us. Can't say enough about Gregory. This man will find what you need. Give him a call. Thanks from the bottom of our hearts.
Attentive and professional service from start to finish! Tiffany was great to work with. I loathe buying cars and they made the process easy - and dare I say fun? Would recommend if you are looking for a Lexus.
My daughter was having problem locating her tire warranty info and Ruby Ramos helped us track info down and coordinate fix after I was a bit frustrated not knowing how to help her.
Erik Joseph is a Great Person as well as a very knowledgeable salesperson…my wife & I appreciate his help,HONESTY, and Friendship
Mr Eric Joseph was our sales guy. He is awesome, he is everywhere and at same time takes care of all you needs. Very nice and knowledge of all. I recommend him to everyone. Great person. Knows his job well
I bought my first Lexus back in 2015 with Nikki Sample, she made the process very easy and we completed everything prior to my arrival so all I had to do was sign and drive away. She follows up afterwards and made sure I had no issues. Fast forward to 2023, I sold my Lexus and bought another one, with Nikki of course. Hands down recommend her to all my friends and family. Thanks Nikki!
I bought my first Lexus back in 2015 with Nikki Sample, she made the process very easy and we completed everything prior to my arrival so all I had to do was sign and drive away. She follows up afterwards and made sure I had no issues. Fast forward to 2023, I sold my Lexus and bought another one, with Nikki of course. Hands down recommend her to all my friends and family. Thanks Nikki!
Excellent experience! Garrett Dauphin was our advisor and he was very thorough, thoughtful, and detail oriented. No pressure experience and Garrett worked with exactly what we wanted and needed. He is so kind, we went up there a few times before their closing time and he made time for us and answered all our questions. Excellent memory- always asked about our family, remembered our stories our names each time we came to visit. Best customer service I’ve received buying a car, hands down. Go see Garrett when you visit.
Excellent service. Thomas was very friendly
This is long overdue as I bought my RX in October 2022, but I'm here to express gratitude and appreciation for the team at North Park Lexus of San Antonio. This was, without a doubt, the most dignified and painless car buying process I've ever experienced. I worked with Robert Munoz (Sales), Renato Alcantar (F&I Manager), and Taylor Atkins (GM). These gentlemen made this process so easy, and they all (other dealership staff included) were so kind, easygoing, and respectful; any preconceived notion of how car dealerships work is gone from the moment you walk in - ...
Garret made sure that my car buying experience was a breeze. Was very calm, and patient with my husband and I. Made sure we got what we wanted for our trade, very detailed about features on the vehicle of my choice, and was able to make sure the ordering process was easy. The finance portion of the deal was very positive as well as I did not feel any pressure to purchase any warranties I did not need or want. From the time I step foot in the building, up to the time I received my keys and drove off ...
Difficult to get service advisor on the phone or to call a back. Sent to VM instead of a person. Had a much better experience in-person.
Amazing experience! The team at North Park Lexus is truly wonderful. We had the pleasure of working with Jamie, he helped answer all of our questions, went above and beyond to help get us a great deal, and make sure we were confident in our purchase. Thomas & Victor were also very friendly and we had a wonderful experience overall. Thank you!!
Great and fast service!
Amazing experience. In all our time visiting and purchasing vehicles...this one tops the list. Thank you for such a great encounter.
As a single woman, I get easily intimidated by things that stereotypically require a man to make demands. But, David Cantu sold me my first Lexus years ago, so it was a no brainer to reach out to him when I needed a new car. I’ll preface by saying I’m not a spontaneous person. I really need to marinate in my thoughts especially when it comes to large purchases! Anyway, I sent him a list of what I considered “dream qualities” and after a couple of emailed back and forths, I set up an appointment to go sign ...
GARRET & TIFFANY WERE FRIENDLY, PROFESSIONAL & PATIENT. ANS ALL QUES. GARRET IS TRULY A TECH EXPERT. MADE IT SO EASY. HE IS OUR GO-TO GUY.
Great experience for leasing a vehicle. Great vehicles, great salespeople, excellent help from technology specialists. Overall a flawless experience.
North Park Lexus is fantastic! Excellent service, excellent sales reps and very reliable cars. I just bought my third lexus and the process was so easy. Nikki Samples is my salesperson. She knows her business, is very professional and efficient. Besides having a wonderful buying experience, you get a problem-free car. I still have my previous lexus, a 2015 LX350, which I bought used. It has NEVER had any problems--I have only brought it in for scheduled services! It and my new GX460 have a 5/5 rating in consumer report. I might sound like I am doing a paid commercial, lol, but ...
My wife bought a certified pre owned BMW from Samuel and we can’t thank him enough for his kindness, attention to detail and overall just being a great person. Will continue to do business with North Park Lexus in the future.
Best customer service
I had the best car buying experience at North Park Lexus of San Antonio. I worked with JP and the service, communication and knowledge was five star all the way. I love my new car and thank you to the whole team for making it such a wonderful experience!
Awesome service. Highly recommend buying a vehicle from Jamie. He will go above and beyond.
I have dreamed of owning a Lexus NX for years now, and Alex (Alejandro Cortez) made it happen! I ordered my NX in September, and Alex communicated with me while I waited. The whole sales process was smooth and effortless. I could not imagine a better new vehicle purchase experience! Hands down the BEST Lexus dealership and I highly recommend visiting Alex for your new or preowned needs. You won't be disappointed. Thank you, Alex and North Park Lexus 🙂
Everyone who helped us at this dealership is extremely professional and customer-oriented. Alex Cortez was our salesman; Alex is always attentive, timely, and personable. Alex followed up before the transaction was complete and has followed up with us afterwards to make sure we're satisfied. He is knowledgeable and conscientious. Go see Alex! BTW, LOVE our new hybrid Lexus.
Great place to shop for a new or used car. These people are amazing! In a time when it seems like businesses don't care anymore about customer service. This business has won my business. Nikki, such a fabulous person and Noe also a great person. Thanks North Park Lexus for treating customers as number one.
I am a proud owner of a 2023 Lexus IS350 F Sport. All made possible by the North Park Lexus of San Antonio dealership, the Sales person Alejandro Cortez, Jr. (Alex), and by the Finance Manager Taylor Allen. The dealership as you may expect is a professional well organized establishment. the minute you walk in, you are greeted by the receptionist and directed to whatever you are looking for. In my situation, I was provided by a well organized and professional sales person (Alex) who answered all my questions completely and delightfully. At no time I felt pressured into products I ...
John Hernandez was a Christmas Angel. Extremely professional and attentive. We bought our car in San Antonio because they had the car we wanted. John made everything easy. So happy JP was sent to us!
From sales to finance we were treated like family, Jamie Whitworth was our sales person, he was very knowledgeable about the vehicle we were interested in and our budget. Taylor handled the financial side, she helped put the package together that met our needs. I recommend North Park Lexus of San Antonio.
I was delighted to do business with North Park Lexus and have been in previous vehicle purchases. The sale is seamless with Tiffany Wright. She works to see that the customers desires are fulfilled. I was treated with courtesy and respect throughout every phase of the search for my vehicle through the completion of the purchase process. I highly recommend North Park Lexus.
Purchased a new car from James at North Park. Great experience. He listened to what I wanted and found me the perfect car. He even made sure I did not have to sit around and wait, since that drives me crazy. I would buy another car from him anytime. In fact, I have referred everyone I know to him.
This was my first out of city purchase. My salesperson Nino reached out to me and made my purchase like a breeze. He sent me full car video along with the pictures. Also told me about the windshield crack and had it replaced before I reach there. I hardly spent an hour at the dealership and all my paper work was done. This is my first ever Lexus F Sport and I am loving it. Thank you Nino and Shawn!
North Park Lexus is an exceptional dealership. I receive outstanding support and service from every department; new car sales, maintenance service and even the customer waiting area. Tiffany and Ruben are the absolute best. And the chocolate chip cookies in the waiting area are great. ejb
There aren't enough words to express how happy we are feeling. My wife and I wanted to share our experience with North Park Lexus. Our salesperson, Samuel Smith, was sincere, straightforward, and patient. He did a phenomenal job by making us feel happy and confident with our selection and purchase. He was the first person who approached us when we were walking around, aimlessly browsing. We asked many questions, and he always had the answers with a can-do attitude. He never showed any signs of frustration or made us feel as if we were wasting his time. We are ...
Professional friendly service. I have been doing business with my sales representative, Jay Kroum for over 15 years. He never disappoints. Pricing is competitive. North Park Lexus sets the bar for an excellent buying experience.
Samuel Smith was a great help when looking for a vehicle. Exceptional customer service. He was very knowledgeable and found a car that exceeded my expectations. Thanks again, Samuel!
Third vehicle purchased from North Park Lexus &. Rhonda Locke. Rhonda is the best, and wouldn't buy from anyone else. Have referred friends and their parents there, with no hesitation and they have had awesome experience as well. No pressure, honest and patient. Rhonda is the best!
Alex Cortez is the best. He is the perfect salesman. Patient and understanding and listens very well! I wouldn’t work with anyone else.
James Pelayo was just a bliss to work with! He made the whole process easy, kept his promises, respected our time and got us our dream car! The rest of the staff were also so nice and respectful to us when we arrived to pick up our car! We loved our customer service experience at North Park Lexus!
I just bought a Lexus SUV and I wanted to commend Braden Stanley as well as his boss Brent Gothard. This is my first Lexus and I felt so comfortable and welcomed. My previous car was much older and didn't have all the technology .I was apprehensive about the buying process but I was made to feel so welcomed. Braden was so helpful about explaining all the buttons and screens to me. He is very patient but most of all kind and here for the customer. Brent also made me feel right at home. Thank you all. If you ...
I had the most seamless and easy going experience ever! I was recently in a total loss car accident and needed to find a new car asap! Nikki provided me with the options that fit my needs and I was in the office within 2 days to sign paperwork and get the keys! (Holiday weekend). Her assistant Elvis also assisted with pick up and drop off when I needed to take it back in for some additions. He was communicative and very helpful! They are such an amazing team and honestly any time I show up everyone is extremely welcoming and ...
Nikki & Elvis were excellent! They made the car buying process so easy, this is the least stressed I’ve ever been while buying a car. They were so helpful in sending me car info before I even stepped foot inside the dealership. They really went above and beyond to take care of me, they even took my rental back for me so I could drive my new car home. I am forever grateful to Nikki and Elvis, and I will be back to purchase with them in the future.
I had the most seamless and easy going experience ever! I was recently in a total loss car accident and needed to find a new car asap! Nikki provided me with the options that fit my needs and I was in the office within 2 days to sign paperwork and get the keys! (Holiday weekend). Her assistant Elvis also assisted with pick up and drop off when I needed to take it back in for some additions. He was communicative and very helpful! They are such an amazing team and honestly any time I show up everyone is extremely welcoming and ...
The best experience! This is my 2nd vehicle purchased from North Park Lexus, and I'm so very pleased with the whole process. The salesman, Gregory Rietz, was very patient and informative. He explained the differences in the vehicles I was interested in and helped me select the right one for me. I loved the experience from the moment I walked in. I would highly recommend requesting him if you are in the market for a Lexus. Love my beautiful new car!!!
We recently bought the new RX350 from North Park Lexus, and the customer service was second to none. From the first time, we walked into the dealership, we were welcomed and felt the premium service. Jamie and Brittany helped throughout the buying process and kept us in the loop until the vehicle arrived at the lot. Brittany took the time to walk us through the features of the car. There was never a point when we felt pushed to make a decision, and I recommend them for your future vehicle needs.
I am Military Veteran that has purchased vehicles all over the States and overseas. I've had Good and bad experiences. This recent experience in North Park has been Great!! This Dealership is super clean, well organized and it is easy to see that customer service is paramount. What made it a Superb experience for me was the way Garret Dauphin treated me. The vehicle I was interested in wasn't on the lot at the moment. Garret made it a simple and easy to understand process on reserving the vehicle. Garrets attention to detail, professionalism and knowledge was crucial ...
We recently bought a new ES300h from North Park Lexus. We were helped by Jamie and Brittany in buying the vehicle and setting it up. Andrew helped us with financing. It was a five star service! This is our second Lexus buy from North Park Lexus. The pleasant experience the first time in 2011 led us to return this year for the second one. It is nice to see the quality of service has remained the same.
North Park Lexus staff was knowledgeable and extremely friendly making the car buying process very enjoyable. I would highly recommend shopping with North Park Lexus if you are in the market for a new car.
Best costumer service
We were able to get one reserved and delivered in 14 days. Jamie led the sales process keeping us in the loop even when he was away on his day off. Brittany delivered the car to us 4 hours away. Brittany did a fantastic job going over all the features with my wife making sure she was up to speed with all the technology before she drove our trade back. Best customer service I have seen in a long time!! Great job
Bought a 2017 bmw 320i from this dealership today with my dad and I couldn’t be more thankful for my father and the 3 people we worked with today. Taylor, Robert Munoz and Gregory all lovely people who made the process fairly fast and fraud free. Taylor went above and beyond and her service was a complete 10/10 and her customer service was very awesome too she seems like she cares about the customers and their stories
The sales and the financing process was very nice and quick the did very professional and awesome job the treat us as family very respected way thanks
Excellent customer service, the dealership staff was great and I will recommend family and friends to buy from North Park Lexus.
I want to let you know how fantastic Greg,our salesman was. He was knowledgeable, informative, personal and just great. The best car buying experience ever. Congrats
The BEST car buying experience of my life! Gregory Reitz was product knowledgable, organized, transparent and professional. There is no doubt I made the right purchase. I highly recommend North Park Lexus!! (ask for Gregory) I LOVE MY CAR!!
Enjoyed my first vist to Lexus and Eric Joseph is the person you should see for great service.
Northpark Lexus is stellar. This is my 3rd Lexus from the same dealership. I love the cars and the experience.
Amazing service. Gregory Rietz went beyond to make sure I was taken care of. Highly recommended
Alejandro (Alex) Cortez Jr. is awesome. He was the sales person that helped us as we were just making decision about whether or not to buy a Lexus. He was there when we finally made our decision and there when we received our car and there when we needed help with how do use all the gadgets within the car. He is very patient and truly a very very nice man! I highly recommend him if you’d like to work with somebody who doesn’t force himself on you and is incredibly patient And knowledgeable about his product!
We had a wonderful experience with Nino and Brittany from the purchase details as well as addressing our grasp of the technology. They tirelessly worked with every detail. We have already recommended our friends because of them.
I’ve been a North Park Lexus customer for many years. When it was time to look for a new car, they were my first choice. Nino and Brittany helped me find EXACTLY what I was looking for and I couldn’t be happier with my purchase. From just browsing to answering tech questions after the sale, both Nino and Brittany have been easy to reach and more than willing to help out. You really can’t beat the Lexus experience at North Park. I will continue to be a loyal customer!
Awesome Service experience!
Both Nino and Brittany were a great help in the purchase of the Buick. Kept me well informed throughout that process, as l live out of town. Both responded quickly to my needs and questions.
Excellence
Awesome.
Robert really helped me with our buying .. it was greatness smooth experience over all
Excellent service. Best car buying experience ever. Greg and Ren are the best. Other dealerships could learn what customer service really is by working with both these gentlemen. We feel this is the beginning of a lifelong friendship. Thanks guys.
Pleasantly refreshing experience from both the service & parts departments today. Everyone was polite & efficient. Promised work was completed in a timely manner & they even sent me a video to report the all-point inspection results. I would highly recommend North Park Lexus in San Antonio !!!!
The service center is so amazing! They took great care of me and handled my issue quick and efficiently. I can not recommend them enough!!
I have been coming to this dealership for almost 10 years now and the quality of service has been awesome. I would recommend Brittany and Nino to anyone and everyone, due to their professionalism and willingness to satisfy their customers. They are very knowledgeable; thank you very much for your support throughout my new order and purchase, I will be back forsure :)!!
Noe Hernandez , is awesome! He makes the process easy and smooth. Noe goes above and beyond for the customer and tries to help as much as possible. Great customer service.
The experience we had at Lexus north park was absolutely amazing. Nino and Brittany made the whole process so enjoyable. Nino was very good about updating us on where the car was, when it was coming in, and every question we had for him. Getting to the dealership the day of he was very quick and got us in and out. Brittany explained how everything was going to work and was an absolute doll. I loved working with her, she was very detailed about everything in our new GX 460. She showed us how everything worked and set up our technology ...
Our sales rep was Mr. Robert Munoz. Aside from being friendly and very professional, Mr. Munoz is an expert in his department. He was very patient and showed us as many vehicles as necessary till my Daughter found the utmost perfect car. We never felt rushed, nor pressured to buy at any time during our stay. The car buying processes went very smooth and Mr. Munoz was very attentive to our car buying needs. Thank you a million Mr. Robert Munoz, you're the absolute best at customer service we could ask for!
Mr. Robert Munoz is very attentive to the customers needs. I liked the fact that he was very patient and we never felt pressured to buy. We purchased a 2021 Toyota Camry for our teen daughter. He showed us several vehicles till finally my Daughter found the perfect vehicle! Thank you Mr. Munoz for your time and patience, we are absolutely 100% satisfied with our purchase.
North Park Lexus gave my husband and I the best experience while purchasing the right car for our family. Our salesman Garret was extremely informative and reassuring during this process. We ended up purchasing 2. My husband and I love our new Lexus. The staff at North Patk treated us like family and continue to do so. If you want exceptional service and a car to match go to North Park Lexus ask for Garret and you will get exactly that.
We had an excellent experience with North Park Lexus of San Antonio. Our salesman John Hernandez went above and beyond to ensure we were satisfied customers. We will definitely purchase another vehicle from this dealership.
The easiest Car purchase EVER! This dealership was fantastic. The sales person was very cooperative, knowledgable, friendly and made our purchase seamless. We reside in Kyle TX and will be traveling to San Antonio for our services.
My wife and I bought a Lexus from Rhonda L at North Park back in august. We called Rhonda in early aug placed our order with every option we wanted. Rhonda kept us updated weekly on the status of our car as it finished production to transportation from Canada. We did everything online and the phone. We went in on a Saturday signed a few papers and drove off with our new RX350. Rhonda is a great salesperson !!! Took care of everything for us. We will be doing business with them for now on. The drive from Corpus is worth ...
Great customer service, Nino is knowledgeable and trys to meet all your needs.
Courteous, hospitable, and professional team took great care of my vehicle and me. All of my service needs will always be handled at Lexus at North Park.
Thank you to Rhonda Locke and Brittany Schafer for working so well as a team to help me find the right car for me. You level of care and communication made the process from beginning to end very easy.
Gregory Rietz, is the man to see. I was very fortunate to meet and have him sell me my 1st brand new car. He gave me great advice. Is patient and very helpful.
A big thank you to Nino Vaccarella (Sales Consultant), Brittany Schafer (Sales Assistant) and Andrew McIver (Finance Manager) for the outstanding service they provided me from the day I ordered my NX250 until delivery. Their flexibility and willingness to assist me was exceptional. THANK YOU!
Jay was extremely helpful with our recent purchase from North Park Lexus! He fulfilled all of our request and with a smile! He and Victor made the day a fun no stress day! GIVE Jay a call he will take care of you!
We worked with Jamie Whitworth at North Park Lexus. We have owned several Lexuses and our experience with both Jamie and Benjamin Knack (finance guru of Hell’s Kitchen fame!!) was awesome. They were able to get us exactly what we were looking for and more. We will definitely be back to work with Jamie and team again! Exceptional!
I just bought my new 2022 NX 350 with Robert Munoz at LX North Park. I couldn’t be happier with the service Robert provided and also with my new vehicle. The transaction was very quick and smooth. The entire staff at North Park Lexus are amazing! I will never go anywhere else. Robert thank you so much for your help! You’re awesome! And thank you North Park for my beautiful new SUV!
Our buying experience at North Park Lexus was phenomenal! Robert Munoz & Erik Joseph were our Salesmen who were very professional and genuine. They answered any questions we had and kept us up to date along the way. If you want a low pressure auto dealer, I highly recommend getting a vehicle here. The staff immediately made you feel at home. I am very happy with my new car and couldn’t thank you guys enough!