Reviews / Awards
“…the best that I have ever experienced”
The staff of the North Park Lexus of San Antonio Service Department contacted me via email and voice mail to keep me informed of my scheduled service appointment for my 2015 Lexus GS 350. My car was fully serviced and washed in about 2 hours after my arrival at the dealership. The service people were very courteous and seemed to really enjoy their work. I have had Lexus vehicles for over ten years, mostly in Colorado, and the customer service, auto service, and overall interaction with North Park Lexus of San Antonio have been, without a doubt, the best that I have ever experienced. It is truly a pleasure to have my car and SUV serviced there. I especially commend Mark Gately for his high level of professionalism and customer service.
Dr. Columbus Veasey Jr
“He impressed us with his knowledge…”
“We are looking at the current Lexus LS500 vs a used 2017 LS460. We have gone to North Park Lexus a number of times to look at the models, ask questions & take test rides. The first time we were there we were lucky enough to meet Ruben. He impressed us with his knowledge of not only Lexus’ cars but cars in general. Ruben is also very friendly, outgoing & professional. We always ask if he is there when we go & I recommend you do the same.”
Janet Thurman
“I’m loving my LC500!”
This is my 6th Lexus I have bought! I recommend North Park Lexus to anyone. The staff always treats you so well. Nicki has helped me the last 2 times with my purchases and I couldn’t be more than happy with her help. I’m loving my LC500!
Javi C
“Perfect new car purchase experience! “
Perfect new car purchase experience! Knowledgeable salespeople without pressure being exerted, responsive to our requests and a fair price.
Richard Thorner
“…there is no better service and customer care than that.”
My husband wanted the new 2019 Lexus ES 350, and we were recommended North Park Lexus by a friend even though we live in the Austin area. Lee Willis and Chris Sotelo made the whole experience exceptional. We got a great deal without wasting time or money and were treated like royalty. Moreover, the very next day after buying the brand new sparkling, shining Lexus, the windshield was horribly cracked by a rock from an 18-wheeler on I35. Just plain bad luck, but Lee and Chris immediately offered to fix it even though they were not obligated to in any way. In this day and age, there is no better service and customer care than that. We highly recommend this dealership and working with Chris if you’re shopping for a car, new or used. Within a few months after our new Lexus purchase, our daughter and son-in-law went in to purchase a used car and were treated with the same wonderful customer service. We will definitely be back when we need another car and will be telling everyone to do the same!
Lavonne R
I have always the best help and service I’ve been driving a Lexus since they fist came out and the quality of the car and outstanding service keeps me coming back as well as the people that work there are so pleasant that it’s my pleasure to keep coming back
I have had only wonderful experiences with North Park Lexus. That’s why I am a returning customer. Everyone from sales, service, business is amazing.
Simply put our car buying experience was nothing short of amazing. From the garage staff who within 24hrs after receiving the vehicle off the truck, inspected, serviced, clean and prep the vehicle. To our leasing agent Mr Renato Alcantar’s extremely high level of professionalism earned nothing less than a 5 star rating. North park Lexus of San Antonio will definitely be on our list of highly recommended dealerships. From Dallas to San Antonio and I’ve experienced them all. REN thanks again!
JP is an excellent salesman! I would definitely recommend him to anyone looking for a Lexus. Thank you for making the process easy, I appreciate all your help!
Ren was great to work with. He answered all of our questions and showed us how to use the car. The experience was seamless. I would use them again.
On time proffesional and customer oriented. Lexus explained to me the process and send me a video of what they found on the car. Gave me suggestions and ideas
Robert did an outstanding job helping purchase our car. He even delivered the car to our house! There were a few things for improvement. - The temporary offices were very cold and uncomfortable. - The car had a smudge on the passenger side arm that was missed during prep. Didn't think that lived up to a luxury dealer standard. Otherwise, we are very satisfied with the car,
This is our second Lexus purchase at North Park Lexus SA. Tiffany W has been an outstanding internet sales manager, and she really follows through on helping us to make the right choice. We appreciate the effort from all at NP Lexus, and recommend Tiffany to all! She went above and beyond to help meet our needs. We love our new Lexus, and after many comparisons to other SUVs, we made an excellent choice.
Rhonda shared information that helped us make a solid decision. No persuading and no pressure. We were at peace through the whole process. Thank You
Outstanding! Erik helped me with selecting & leasing the perfect Lexus. Traded in a BMW. Same Day selection & service. So happy with my new Lexus NX.
Rhonda Locke provided excellent customer service and found our daughter an amazing car! Her amazing customer service continued after the sale by checking on our daughters satisfaction with the car and continued customer engagement. Her follow-up has warmed our hearts and made us feel like family not just customers. Thank you for everything!
Thank you for always being a great service group and Ruben is always professional! His promptness and positive attitude is always appreciated! Continue to be the team that you are all and everything follows it's path! God Bless!
Ruby Ramos and Tiffany Wright are two Incredible women. I recently purchased my second car from the dealership. Both time working with Tiffany. She is kind, professional, well educated and versed in the car industry. Ruby Ramos Is an Angel. Perfect customer service, knowledgeable, and compassionate to her clients needs.
Our experience at North Park Lexus was top notch. We were helped with finding exactly what we wanted and got the best deal.
My experience with North Park Lexus is always exceptional. Thanks M&M and the whole team.
Very very happy with the sales experience and the vehicle we choose (NX 300H)... Finance always seems like a molasses based process even thought we had no snags --- wish there was a way to pre process and just walk out with our vehicle.... looking for a lexus? -- find Jay Kroum
The entire experience was first rate. From initial contact on the web with the trade-in value estimate, to the test drive, and sales and finance. The dealership was very very busy but everyone was pleasant and working hard to service the customers. Erik Joseph was excellent and a pleasure to work with.
We love it excellent customer service Me. Stanley was a gentleman and the finance department sorry 😐 forgot his name we have a nice conversation about 🌶 love it!! Took the time to explain everything and every single detail on the transaction Awesome!!
Erica has been my service advisor for years and she is aways so helpful and friendly. Ren was great to work with as well and I would definitely recommend him to my friends.
We were greeted promptly and courteously by everyone one we encountered. Dealing with Robert Munoz was liking working with a long time friend. Everything was upfront and transparent. Keep up the good work Robert M. and everyone at North Park Lexus.
Excellent service and totally professional in every way throughout the whole purchase which became a lease experience. from my initial online contact and everything involved, Nikki was informative and helpful, she is an asset to NP Lexus.
Great experience! Not your typical high pressure sales experience, they were polite, courteous and gave service you might expect similar to a 4 star hotel. I would definitely buy another Lexus from this team.
My entire process was handled very quickly and professionally online. They even delivered the car to me from San Antonio to Dallas. I'd never seen the car in person until it was delivered and it was just as i expected. Thank you all, I would definitely refer others to you and keep you in mind when I'm ready for my next purchase.
Our family has had Lexus cars since 2004 and all our experiences have been extraordinary. Erik Joseph, Thank you very much for your help always!
Nino was Great!!! to work with made buying effortless. Would highly recommend this salesman and the dealership. I am happy with my purchase and I would buy here again...
This is our 4th purchase from North Park Lexus . Very professional and JP was a wonderful salesperson. 2nd purchase from Him. Highly recommend this dealership.
Because I live in Dallas and didn’t know about Northpark Lexus, I had no expectations. Renato, my sales person ended up being excellent, answering all my concerns. I love my car and appreciate the professionalism I witnessed. It was a relief to not have to go through the back and forth normally done with buying a car.
Great experience in purchasing my new RX350. I have worked with Rhonda Locke several times over the years. Rhonda has the highest regard for her clients and always strives for 100% customer satisfaction. She goes above and beyond to ensure every detail is addressed. In addition to Rhonda, I had the pleasure of working with Shannon Bascour as my Sales Assistant. Shannon did an excellent job explaining all the great features on the new RX350. Not only was Shannon patient, she had an engaging approach that made this learning experience fun and informative. In the market for a Lexus.........contact Rhonda ...
Ms. Locke was extremely responsive and effective. She provided all the data I needed and did it quickly. I've always received excellent service at North Park and that is a huge reason why I always return. I deal with people I trust and have never been disappointed.
Excellent service and very fair dealings! This is the fourth car purchased from North Park Lexus and it won't be our last! Nino Vaccarella is fantastic!
High quality vehicles with high quality salesman. Unfortunately we purchased when the dealership was under major construction so we didn’t get the full experience. Only complaint I have is it took a very long time to buy a new vehicle with no trade in.
I have continued to come back to North Park because of the exceptional customer service and Ruben Rios’s awesome service and customer service. Thank you
Rhonda answered all my questions & I did not feel pressured. I had a small problem & Oliver in service was great. So far, everything has been ma good experience.
This was my first time Lexus purchase. Northpark Lexus and my Sales consultant Alex made it a great experience from start to finish!! I am enjoying my new vehicle. Thank you Alex.
Excellent Customer service David Cantu and Daniel Sanchez made the process of getting a vehicle super easy. They are very knowledgeable and pleasant to work with.
Erik helped us a lot on the purchase of our dream car in North Park Lexus of San Antonio. He was very knowledgeable, quickly figured out what we wanted exactly and found the car for us. He even drove the car to our home in Austin! Amazing services and very satisfied!
Despite an unexpected issue with a battery, Mr. Alcantar, Renato worked professionally and expedited a fix and resolved the problem. As stated to me during the buying process, the vehicle has met my expectations both mechanically and in value.
10/10 would recommend Nikki Sample to everyone. This market is just nuts right now and Nikki never gave up the search to find us a car! We appreciate you! And! It was like the fastest car buying experience I’ve ever had!
It was the most wholesome experience dealing with Ms Nikki Sample. No hassle with pricing and my concerns were addressed with pure honesty. The finance manager (unfortunately I forgot his name) was totally professional and explained very well other options.
After my wife and I have had 3 great experiences buying vehicles through Chris Sotelo at North Park Lexus, a part of the Kahlig Auto Group, we decided to go to him once more. After doing our homework, we decided we wanted a 2018 Honda CRV to replace a 2005 Lexus sedan, which is a fantastic auto, but no longer met our needs. After missing two CRV's, Chris watched for another and a few days later he called with a 2017 CRV EXL-NAV with only 14,000 miles on it. We bought it. Until meeting Chris, a number of years ago, I had always dreaded ...
Excellent customer service. First class dealership. I will definitely be doing future business here. Sales Representative made this a very easy process. Answered all questions honestly and in a timely fashion.
Car buying experience can be very daunting and even frustrating. The efficiency and professionalism displayed by the front line sales pros can either further exasperate the already tense situation or help to caringly navigate customers through the process. I like to congratulate Mr Chris for his superior customer service initiative. He was calm and was able to answer all my questions without the inducement of aggressive strategies. I was picked up from San Antonio airport by Ms Paula ? I believe, since I flew in from another city. She is a great asset. The finance guy, Josh, was equally very informative ...
Huge thanks to Nikki Sample and Daniel Sanchez - my experience at North Park Lexus was phenomenal. The team was very professional and promptly attended to my requests, questions, and accommodated my delivery preferences. I would gladly do business with these folks in the future and recommend them to others.
Overall purchase experience was excellent compared to my others in the past. Braden Stanley did an excellent job selling me the car. Car could have been better prepared for test drive. Discussion of use at golf tournament should have preceded test drive. Andrew's service was excellent once I got to see him; however, the wait to see him was excessive. Based on my experience, he probably is over tasked. Braden's quick overview of the car was excellent. I am still plodding through the owner's manual and am very happy with the car so far.
Excellent service !! The Sale Rep. was awesome very helpful and excelente service, he tried his best to help us out to find out the right car for my son. He makes you feel confident with your purchase. Honest and very respectful person.
Excellent customer service from sales dept. Nikki Sample provided me with a great experience regarding my recent purchase of a 2018 Lexus IS 300. My technician was very knowledgeable/helpful in orienting me to the much newer model of Lexus. This is my 3rd Lexus and I love it! Thanks also to Mark Gately, my Service Advisor, for recommending Nikki in sales.
Outstanding customer service, as always. Erik Joseph was courteous and professional, and extremely knowledgeable. I was hesitant about car shopping during this pandemic but NP Lexus made it easy and I felt safe and comfortable the whole time.
My experience with North Park Lexus has involved the purchase of 2 cars and service visits. My sales person is Rhonda Locke and she has always been accessible and professional. In fact, I've not met anyone there who was not friendly and professional.
As far my first experience with Lexus I have a good experience. Mr. Maldonado was very professional and attentive. I told him what I was looking for, and the first vehicle he showed me I bought. He made my experience stress free, I'm happy with my purchase. Alsi, I was thankful and very impressed with Mr. Victor Torrez (Finance) professionalism and his time for explaining in detail my questions. The only thing I have to add is that the facility furniture and offices needs to be updated. Small details like this can be discouraging with a name like Lexus ...
Lexus has nice hospitality / etiquette once you can get a sales person. Once you have captured that person they are very helpful in decision makings. Our sales person was easy to communicate with.
James was on it looking to put me in another Lexus since my previous one was going over miles was all done by text phone
We just traded in our 11 year old RX 350 for the 2021 model. North Park Lexus has the best service center, keeping our RX in tip top shape so when it was time to trade it in we were able to get the best trade in value and a great price for the new RX. James is a wonderful sales rep. No pressure, very knowledgeable and ready to help when we made our decision. The new RX is Awesome! smooth, quiet and so comfortable - it is the ultimate driving experience. I don't care if I am stuck in traffic! Thank ...
Every step of my purchase of my IS 300 Lexus was excellent. Ruben Rivas was an exceptional sales person and everything about the transaction was positive.
Excellent experience from initial discussion thru vehicle delivery. Nikki's customer service was outstanding thorough out the process. The particular vehicle I wanted was not available is San Antonio. She located one and had it ready for delivery in 2 days.
Everyone was so nice and Nikki was willing to work with my schedule which made everything run so smoothly. Very appreciative of everything done for me.
Very impressed and pleased with the service from every single employee at this dealership. We were immediately greeted, walked in, led straight to a salesperson, who gave us a tour of the facility, meeting employees from several departments along the way. We will not go to another dealership.
This was my 3rd purchase from North Park Lexus. It was quick, friendly, and professional, as always. Fantastic customer service from Nikki. Raul in the Service Department has always been friendly, knowledgeable, honest, and responsive. I've never regretted a purchase from North Park Lexus.
This is our 8th or 9th lease here. They make it quick and easy and always give us a great deal. It’s always a pleasure working with Rhonda
Worked out all of the details ahead of time so we were through in less than an hour! Great, friendly service from a genuine team who cared about getting us the best fit for our family. We never felt like we were pushed into the best fit for the dealership. Will always shop here.
Awesome service from Ren and Josh! They both went above and beyond in helping us through the vehicle lease and financing. They are definitely keepers!
The service provided by Rhonda Locke has always been of excellence. Customer service is the main priority of the dealership and everyone is very courteous! Well done!!
This is my third experience with Lexus and I couldn’t be happier. I continue to be happy with Lexus dealership, every experience has been wonderful and easy
Great individual customer service. Knowledgeable and ready to please the customer. Highly recommend Alejandro and North Park Lexus I have been a customer since 2000
John Maldonado made the event easier for me. Mr. Maldonado is a professional person. I would come back to lease a vehicle from Mr. Maldonado. Thank you for his service.
Jay Kroum was an amazing salesperson. I can't recommend this dealership enough. I will be purchasing all future vehicles from this dealership and will send all of my friends and family to work with Jay. Andrew McIver also did a fantastic job helping me with financing. The process was quick, easy and painless.
Excellent experience! I will continue buying vehicles from here. Best sales and finance experience I ever had. Keep up the good work North Park Lexus!
Tomas did an excellent job in locating the car my wife wanted. It has always been a pleasure working with Tomas on all our previous purchases. Great job, Tomas!!!
Very smooth and quick purchase transaction!! James and Andrew were great to work with. Both were knowledgeable and helpful. Best car purchasing experience I have had!!
JB provided outstanding service. He answered my questions, returned my calls promptly & went out of his way to help me with a minor issue with my car after the sale. Very knowledgeable & personable salesman.
We have purchased three of our last four cars from North Park Lexus. Rhonda is always able to find me the car I want. They always have a large inventory of cars, and their service department is easy to work with.
My husband and I have bought around six cars from Erik Joseph. His service is why we keep returning to this dealership. Furthermore, Ruben is my service manager and he is excellent also.
Amazing experience from start to finish. No pressure sales and very professional. Noe is an asset to your sales team! Even the dreaded financing part of the purchase was pleasant. We will be back.
Current employee at Lexus, working with tiph gave me a new opportunity with my first car!! She made it possible,keep up the good work!
Excellent service rep! Robert (service supervisor) is always helpful, respectful and personable. Jeff S. In service was exceptional in his help with my service visit.
Carley is amazing. Whenever I have concerns about my car, I reach out to Carley. She always comes through for me in most professional and pleasant manner. She's the reason I am loyal customer. Thanks Carley!
Dealt with Jay Kroum over the phone from 300 miles away. Totally satisfied with trade in value and sales price! Picked up the new Lexus first thing on Saturday. Everything was ready to be signed, no delays, no hassles. Car was spotless and ready to hit the road! Great people work here!
The service we received was great as it always is, no other dealership can come close to the service that you get at north park Lexus. our service rep, Oliver was great he kept us informed was super nice and professional, the lexus service department go above to make our service appointment completely painless, every one there are super and always willing to help. It is a real pleasure going to north park Lexus.
Great service!! Good people who know what they are doing. This 25 word minimum of a service review before you can submit survey needs to be deleted.
Great service! Quick turn around time. Always friends and treated with great respect. Facility was very clean and they kept me in the loop all the time.
Great customer service! My car was received in excellent condition. All services were explained and I appreciated recommended services. Will continue to take my vehicle to Northpark Lexus!
Awesome service! My car is in excellent condition thanks to Northpark Lexus! Lounge area is awesome so I never mind waiting for my vehicle. thank you!
Raul Contreras and team always go above and beyond to make our service appointments as easy and streamlined as possible. Thank You so much, North Park Lexus!
Always great service always fast and finished with perfect results.. They give me a car for the weekend because my cars service took longer than expected.
Couldn't have had a better salesman than Jay Kroum. Answered all my questions and made me feel at home. I actually enjoyed my purchase for the first time. No run around absolute respect and courtesy from all the people I dealt with. I love Lexus and have always had great service from flat tires to new cars.
I bought a new Lexus RX350 with a trade in. Everything went smoothly. Great service, great customer care! After sales service was also great! Thank you!
Up to this point, the purchase of our new SUV has been a pleasant experience. We appreciate everyone’s assistance in making it happen and the effort made to acquaint us with our newest Lexus.
Always professional. Sale of extras such as extended warranty, advance payment of service, tire package, etc are a bit annoying if uninterested. Erica in service has always provided top notch advice and service.
Since my Lexus is very low mileage compared to the number of months since we purchased it. Being able to communicate with Erica Perez our service advisor to determine what service to perform is critical. Erica has been our jadvisor for 15 years. She knows us and our vehicles - that is important to us!
I’ve been impressed with North Park Lexus since the purchase of our vehicle. They have the best customer service around! I would highly recommend.
I had rodent damage to my intake system and turbo drive. They worked with my insurance company in getting my Lexus repaired. I had a loner car as well for the duration of service, Also, my original advisor left after taking my car in but the transition to another was seamless. Great service!
Mark Gately took excellent care of me, he was both professional and very courteous!!! What more can I say?? Why do you make this survey more lengthy than it should be?
Love the quick and efficient service! The staff always friendly and helpful. Also the lady at the cafe always very pleasant and the coffee is great!
North Park Lexus is an outstanding dealership. Everybody is professional and personable. Renalto is absolutely wonderful to deal with! Finance department is very easy to work with. They explain well and answer all questions so you really understand.
Best service I have every received at a dealership. Way better than BMW. I will not go back to other brands and what they define as service.
As usual, the process went well. I was greeted by a young man who alerted Mark Gately, who came out to take the car in. As this was 90000 mile service, the men at the loaner office got me into a car efficiently and courteously. All went well with the service.
As always...great service and when needed, the best loaner car program one could ask for. This is the only place I take my SUV for service.
I took my 2020 Lexus 350 and they did a superb job. My service advisor did an excellent job and told me exactly when to pick up my vehicle. I sipped a latte and zoomed out at the most opportune time! Thanks!
The service I received was very outstanding never had i ever experienced this kind of customer service before I have told my family and colleagues and coworkers about Lexus dealership and customer service.
My wife car wouldn't start with only 3866 miles. I contacted our original salesperson, Braden Stanley and he connected me to the Service Department. I was able to bring the vehicle in immediately. After the initial troubleshooting, it was agreed that they would keep the vehicle overnight. The battery was replaced and they did the 5k complimentary service. I was completed satisfied with the professionalism from start to finish The customer service from Ian Beam and the rest of your team was "first-rate".
I have always the best help and service I’ve been driving a Lexus since they fist came out and the quality of the car and outstanding service keeps me coming back as well as the people that work there are so pleasant that it’s my pleasure to keep coming back
I have had only wonderful experiences with North Park Lexus. That’s why I am a returning customer. Everyone from sales, service, business is amazing.
Simply put our car buying experience was nothing short of amazing. From the garage staff who within 24hrs after receiving the vehicle off the truck, inspected, serviced, clean and prep the vehicle. To our leasing agent Mr Renato Alcantar’s extremely high level of professionalism earned nothing less than a 5 star rating. North park Lexus of San Antonio will definitely be on our list of highly recommended dealerships. From Dallas to San Antonio and I’ve experienced them all. REN thanks again!
JP is an excellent salesman! I would definitely recommend him to anyone looking for a Lexus. Thank you for making the process easy, I appreciate all your help!
Ren was great to work with. He answered all of our questions and showed us how to use the car. The experience was seamless. I would use them again.
On time proffesional and customer oriented. Lexus explained to me the process and send me a video of what they found on the car. Gave me suggestions and ideas
Robert did an outstanding job helping purchase our car. He even delivered the car to our house! There were a few things for improvement. - The temporary offices were very cold and uncomfortable. - The car had a smudge on the passenger side arm that was missed during prep. Didn't think that lived up to a luxury dealer standard. Otherwise, we are very satisfied with the car,
This is our second Lexus purchase at North Park Lexus SA. Tiffany W has been an outstanding internet sales manager, and she really follows through on helping us to make the right choice. We appreciate the effort from all at NP Lexus, and recommend Tiffany to all! She went above and beyond to help meet our needs. We love our new Lexus, and after many comparisons to other SUVs, we made an excellent choice.
Rhonda shared information that helped us make a solid decision. No persuading and no pressure. We were at peace through the whole process. Thank You
Outstanding! Erik helped me with selecting & leasing the perfect Lexus. Traded in a BMW. Same Day selection & service. So happy with my new Lexus NX.
Rhonda Locke provided excellent customer service and found our daughter an amazing car! Her amazing customer service continued after the sale by checking on our daughters satisfaction with the car and continued customer engagement. Her follow-up has warmed our hearts and made us feel like family not just customers. Thank you for everything!
Thank you for always being a great service group and Ruben is always professional! His promptness and positive attitude is always appreciated! Continue to be the team that you are all and everything follows it's path! God Bless!
Ruby Ramos and Tiffany Wright are two Incredible women. I recently purchased my second car from the dealership. Both time working with Tiffany. She is kind, professional, well educated and versed in the car industry. Ruby Ramos Is an Angel. Perfect customer service, knowledgeable, and compassionate to her clients needs.
Our experience at North Park Lexus was top notch. We were helped with finding exactly what we wanted and got the best deal.
My experience with North Park Lexus is always exceptional. Thanks M&M and the whole team.
Very very happy with the sales experience and the vehicle we choose (NX 300H)... Finance always seems like a molasses based process even thought we had no snags --- wish there was a way to pre process and just walk out with our vehicle.... looking for a lexus? -- find Jay Kroum
The entire experience was first rate. From initial contact on the web with the trade-in value estimate, to the test drive, and sales and finance. The dealership was very very busy but everyone was pleasant and working hard to service the customers. Erik Joseph was excellent and a pleasure to work with.
We love it excellent customer service Me. Stanley was a gentleman and the finance department sorry 😐 forgot his name we have a nice conversation about 🌶 love it!! Took the time to explain everything and every single detail on the transaction Awesome!!
Erica has been my service advisor for years and she is aways so helpful and friendly. Ren was great to work with as well and I would definitely recommend him to my friends.
We were greeted promptly and courteously by everyone one we encountered. Dealing with Robert Munoz was liking working with a long time friend. Everything was upfront and transparent. Keep up the good work Robert M. and everyone at North Park Lexus.
Excellent service and totally professional in every way throughout the whole purchase which became a lease experience. from my initial online contact and everything involved, Nikki was informative and helpful, she is an asset to NP Lexus.
Great experience! Not your typical high pressure sales experience, they were polite, courteous and gave service you might expect similar to a 4 star hotel. I would definitely buy another Lexus from this team.
My entire process was handled very quickly and professionally online. They even delivered the car to me from San Antonio to Dallas. I'd never seen the car in person until it was delivered and it was just as i expected. Thank you all, I would definitely refer others to you and keep you in mind when I'm ready for my next purchase.
Our family has had Lexus cars since 2004 and all our experiences have been extraordinary. Erik Joseph, Thank you very much for your help always!
Nino was Great!!! to work with made buying effortless. Would highly recommend this salesman and the dealership. I am happy with my purchase and I would buy here again...
This is our 4th purchase from North Park Lexus . Very professional and JP was a wonderful salesperson. 2nd purchase from Him. Highly recommend this dealership.
Because I live in Dallas and didn’t know about Northpark Lexus, I had no expectations. Renato, my sales person ended up being excellent, answering all my concerns. I love my car and appreciate the professionalism I witnessed. It was a relief to not have to go through the back and forth normally done with buying a car.
Great experience in purchasing my new RX350. I have worked with Rhonda Locke several times over the years. Rhonda has the highest regard for her clients and always strives for 100% customer satisfaction. She goes above and beyond to ensure every detail is addressed. In addition to Rhonda, I had the pleasure of working with Shannon Bascour as my Sales Assistant. Shannon did an excellent job explaining all the great features on the new RX350. Not only was Shannon patient, she had an engaging approach that made this learning experience fun and informative. In the market for a Lexus.........contact Rhonda ...
Ms. Locke was extremely responsive and effective. She provided all the data I needed and did it quickly. I've always received excellent service at North Park and that is a huge reason why I always return. I deal with people I trust and have never been disappointed.
Excellent service and very fair dealings! This is the fourth car purchased from North Park Lexus and it won't be our last! Nino Vaccarella is fantastic!
High quality vehicles with high quality salesman. Unfortunately we purchased when the dealership was under major construction so we didn’t get the full experience. Only complaint I have is it took a very long time to buy a new vehicle with no trade in.
I have continued to come back to North Park because of the exceptional customer service and Ruben Rios’s awesome service and customer service. Thank you
Rhonda answered all my questions & I did not feel pressured. I had a small problem & Oliver in service was great. So far, everything has been ma good experience.
This was my first time Lexus purchase. Northpark Lexus and my Sales consultant Alex made it a great experience from start to finish!! I am enjoying my new vehicle. Thank you Alex.
Excellent Customer service David Cantu and Daniel Sanchez made the process of getting a vehicle super easy. They are very knowledgeable and pleasant to work with.
Erik helped us a lot on the purchase of our dream car in North Park Lexus of San Antonio. He was very knowledgeable, quickly figured out what we wanted exactly and found the car for us. He even drove the car to our home in Austin! Amazing services and very satisfied!
Despite an unexpected issue with a battery, Mr. Alcantar, Renato worked professionally and expedited a fix and resolved the problem. As stated to me during the buying process, the vehicle has met my expectations both mechanically and in value.
10/10 would recommend Nikki Sample to everyone. This market is just nuts right now and Nikki never gave up the search to find us a car! We appreciate you! And! It was like the fastest car buying experience I’ve ever had!
It was the most wholesome experience dealing with Ms Nikki Sample. No hassle with pricing and my concerns were addressed with pure honesty. The finance manager (unfortunately I forgot his name) was totally professional and explained very well other options.
After my wife and I have had 3 great experiences buying vehicles through Chris Sotelo at North Park Lexus, a part of the Kahlig Auto Group, we decided to go to him once more. After doing our homework, we decided we wanted a 2018 Honda CRV to replace a 2005 Lexus sedan, which is a fantastic auto, but no longer met our needs. After missing two CRV's, Chris watched for another and a few days later he called with a 2017 CRV EXL-NAV with only 14,000 miles on it. We bought it. Until meeting Chris, a number of years ago, I had always dreaded ...
Excellent customer service. First class dealership. I will definitely be doing future business here. Sales Representative made this a very easy process. Answered all questions honestly and in a timely fashion.
Car buying experience can be very daunting and even frustrating. The efficiency and professionalism displayed by the front line sales pros can either further exasperate the already tense situation or help to caringly navigate customers through the process. I like to congratulate Mr Chris for his superior customer service initiative. He was calm and was able to answer all my questions without the inducement of aggressive strategies. I was picked up from San Antonio airport by Ms Paula ? I believe, since I flew in from another city. She is a great asset. The finance guy, Josh, was equally very informative ...
Huge thanks to Nikki Sample and Daniel Sanchez - my experience at North Park Lexus was phenomenal. The team was very professional and promptly attended to my requests, questions, and accommodated my delivery preferences. I would gladly do business with these folks in the future and recommend them to others.
Overall purchase experience was excellent compared to my others in the past. Braden Stanley did an excellent job selling me the car. Car could have been better prepared for test drive. Discussion of use at golf tournament should have preceded test drive. Andrew's service was excellent once I got to see him; however, the wait to see him was excessive. Based on my experience, he probably is over tasked. Braden's quick overview of the car was excellent. I am still plodding through the owner's manual and am very happy with the car so far.
Excellent service !! The Sale Rep. was awesome very helpful and excelente service, he tried his best to help us out to find out the right car for my son. He makes you feel confident with your purchase. Honest and very respectful person.
Excellent customer service from sales dept. Nikki Sample provided me with a great experience regarding my recent purchase of a 2018 Lexus IS 300. My technician was very knowledgeable/helpful in orienting me to the much newer model of Lexus. This is my 3rd Lexus and I love it! Thanks also to Mark Gately, my Service Advisor, for recommending Nikki in sales.
Outstanding customer service, as always. Erik Joseph was courteous and professional, and extremely knowledgeable. I was hesitant about car shopping during this pandemic but NP Lexus made it easy and I felt safe and comfortable the whole time.
My experience with North Park Lexus has involved the purchase of 2 cars and service visits. My sales person is Rhonda Locke and she has always been accessible and professional. In fact, I've not met anyone there who was not friendly and professional.
As far my first experience with Lexus I have a good experience. Mr. Maldonado was very professional and attentive. I told him what I was looking for, and the first vehicle he showed me I bought. He made my experience stress free, I'm happy with my purchase. Alsi, I was thankful and very impressed with Mr. Victor Torrez (Finance) professionalism and his time for explaining in detail my questions. The only thing I have to add is that the facility furniture and offices needs to be updated. Small details like this can be discouraging with a name like Lexus ...
Lexus has nice hospitality / etiquette once you can get a sales person. Once you have captured that person they are very helpful in decision makings. Our sales person was easy to communicate with.
James was on it looking to put me in another Lexus since my previous one was going over miles was all done by text phone
We just traded in our 11 year old RX 350 for the 2021 model. North Park Lexus has the best service center, keeping our RX in tip top shape so when it was time to trade it in we were able to get the best trade in value and a great price for the new RX. James is a wonderful sales rep. No pressure, very knowledgeable and ready to help when we made our decision. The new RX is Awesome! smooth, quiet and so comfortable - it is the ultimate driving experience. I don't care if I am stuck in traffic! Thank ...
Every step of my purchase of my IS 300 Lexus was excellent. Ruben Rivas was an exceptional sales person and everything about the transaction was positive.
Excellent experience from initial discussion thru vehicle delivery. Nikki's customer service was outstanding thorough out the process. The particular vehicle I wanted was not available is San Antonio. She located one and had it ready for delivery in 2 days.
Everyone was so nice and Nikki was willing to work with my schedule which made everything run so smoothly. Very appreciative of everything done for me.
Very impressed and pleased with the service from every single employee at this dealership. We were immediately greeted, walked in, led straight to a salesperson, who gave us a tour of the facility, meeting employees from several departments along the way. We will not go to another dealership.
This was my 3rd purchase from North Park Lexus. It was quick, friendly, and professional, as always. Fantastic customer service from Nikki. Raul in the Service Department has always been friendly, knowledgeable, honest, and responsive. I've never regretted a purchase from North Park Lexus.
This is our 8th or 9th lease here. They make it quick and easy and always give us a great deal. It’s always a pleasure working with Rhonda
Worked out all of the details ahead of time so we were through in less than an hour! Great, friendly service from a genuine team who cared about getting us the best fit for our family. We never felt like we were pushed into the best fit for the dealership. Will always shop here.
Awesome service from Ren and Josh! They both went above and beyond in helping us through the vehicle lease and financing. They are definitely keepers!
The service provided by Rhonda Locke has always been of excellence. Customer service is the main priority of the dealership and everyone is very courteous! Well done!!
This is my third experience with Lexus and I couldn’t be happier. I continue to be happy with Lexus dealership, every experience has been wonderful and easy
Great individual customer service. Knowledgeable and ready to please the customer. Highly recommend Alejandro and North Park Lexus I have been a customer since 2000
John Maldonado made the event easier for me. Mr. Maldonado is a professional person. I would come back to lease a vehicle from Mr. Maldonado. Thank you for his service.
Jay Kroum was an amazing salesperson. I can't recommend this dealership enough. I will be purchasing all future vehicles from this dealership and will send all of my friends and family to work with Jay. Andrew McIver also did a fantastic job helping me with financing. The process was quick, easy and painless.
Excellent experience! I will continue buying vehicles from here. Best sales and finance experience I ever had. Keep up the good work North Park Lexus!
Tomas did an excellent job in locating the car my wife wanted. It has always been a pleasure working with Tomas on all our previous purchases. Great job, Tomas!!!
Very smooth and quick purchase transaction!! James and Andrew were great to work with. Both were knowledgeable and helpful. Best car purchasing experience I have had!!
JB provided outstanding service. He answered my questions, returned my calls promptly & went out of his way to help me with a minor issue with my car after the sale. Very knowledgeable & personable salesman.
We have purchased three of our last four cars from North Park Lexus. Rhonda is always able to find me the car I want. They always have a large inventory of cars, and their service department is easy to work with.
My husband and I have bought around six cars from Erik Joseph. His service is why we keep returning to this dealership. Furthermore, Ruben is my service manager and he is excellent also.
Amazing experience from start to finish. No pressure sales and very professional. Noe is an asset to your sales team! Even the dreaded financing part of the purchase was pleasant. We will be back.
Current employee at Lexus, working with tiph gave me a new opportunity with my first car!! She made it possible,keep up the good work!
Excellent service rep! Robert (service supervisor) is always helpful, respectful and personable. Jeff S. In service was exceptional in his help with my service visit.
Carley is amazing. Whenever I have concerns about my car, I reach out to Carley. She always comes through for me in most professional and pleasant manner. She's the reason I am loyal customer. Thanks Carley!
Dealt with Jay Kroum over the phone from 300 miles away. Totally satisfied with trade in value and sales price! Picked up the new Lexus first thing on Saturday. Everything was ready to be signed, no delays, no hassles. Car was spotless and ready to hit the road! Great people work here!
The service we received was great as it always is, no other dealership can come close to the service that you get at north park Lexus. our service rep, Oliver was great he kept us informed was super nice and professional, the lexus service department go above to make our service appointment completely painless, every one there are super and always willing to help. It is a real pleasure going to north park Lexus.
Great service!! Good people who know what they are doing. This 25 word minimum of a service review before you can submit survey needs to be deleted.
Great service! Quick turn around time. Always friends and treated with great respect. Facility was very clean and they kept me in the loop all the time.
Great customer service! My car was received in excellent condition. All services were explained and I appreciated recommended services. Will continue to take my vehicle to Northpark Lexus!
Awesome service! My car is in excellent condition thanks to Northpark Lexus! Lounge area is awesome so I never mind waiting for my vehicle. thank you!
Raul Contreras and team always go above and beyond to make our service appointments as easy and streamlined as possible. Thank You so much, North Park Lexus!
Always great service always fast and finished with perfect results.. They give me a car for the weekend because my cars service took longer than expected.
Couldn't have had a better salesman than Jay Kroum. Answered all my questions and made me feel at home. I actually enjoyed my purchase for the first time. No run around absolute respect and courtesy from all the people I dealt with. I love Lexus and have always had great service from flat tires to new cars.
I bought a new Lexus RX350 with a trade in. Everything went smoothly. Great service, great customer care! After sales service was also great! Thank you!
Up to this point, the purchase of our new SUV has been a pleasant experience. We appreciate everyone’s assistance in making it happen and the effort made to acquaint us with our newest Lexus.
Always professional. Sale of extras such as extended warranty, advance payment of service, tire package, etc are a bit annoying if uninterested. Erica in service has always provided top notch advice and service.
Since my Lexus is very low mileage compared to the number of months since we purchased it. Being able to communicate with Erica Perez our service advisor to determine what service to perform is critical. Erica has been our jadvisor for 15 years. She knows us and our vehicles - that is important to us!
I’ve been impressed with North Park Lexus since the purchase of our vehicle. They have the best customer service around! I would highly recommend.
I had rodent damage to my intake system and turbo drive. They worked with my insurance company in getting my Lexus repaired. I had a loner car as well for the duration of service, Also, my original advisor left after taking my car in but the transition to another was seamless. Great service!
Mark Gately took excellent care of me, he was both professional and very courteous!!! What more can I say?? Why do you make this survey more lengthy than it should be?
Love the quick and efficient service! The staff always friendly and helpful. Also the lady at the cafe always very pleasant and the coffee is great!
North Park Lexus is an outstanding dealership. Everybody is professional and personable. Renalto is absolutely wonderful to deal with! Finance department is very easy to work with. They explain well and answer all questions so you really understand.
Best service I have every received at a dealership. Way better than BMW. I will not go back to other brands and what they define as service.
As usual, the process went well. I was greeted by a young man who alerted Mark Gately, who came out to take the car in. As this was 90000 mile service, the men at the loaner office got me into a car efficiently and courteously. All went well with the service.
As always...great service and when needed, the best loaner car program one could ask for. This is the only place I take my SUV for service.
I took my 2020 Lexus 350 and they did a superb job. My service advisor did an excellent job and told me exactly when to pick up my vehicle. I sipped a latte and zoomed out at the most opportune time! Thanks!
The service I received was very outstanding never had i ever experienced this kind of customer service before I have told my family and colleagues and coworkers about Lexus dealership and customer service.
My wife car wouldn't start with only 3866 miles. I contacted our original salesperson, Braden Stanley and he connected me to the Service Department. I was able to bring the vehicle in immediately. After the initial troubleshooting, it was agreed that they would keep the vehicle overnight. The battery was replaced and they did the 5k complimentary service. I was completed satisfied with the professionalism from start to finish The customer service from Ian Beam and the rest of your team was "first-rate".
