Reviews / Awards
“…the best that I have ever experienced”
The staff of the North Park Lexus of San Antonio Service Department contacted me via email and voice mail to keep me informed of my scheduled service appointment for my 2015 Lexus GS 350. My car was fully serviced and washed in about 2 hours after my arrival at the dealership. The service people were very courteous and seemed to really enjoy their work. I have had Lexus vehicles for over ten years, mostly in Colorado, and the customer service, auto service, and overall interaction with North Park Lexus of San Antonio have been, without a doubt, the best that I have ever experienced. It is truly a pleasure to have my car and SUV serviced there. I especially commend Mark Gately for his high level of professionalism and customer service.
Dr. Columbus Veasey Jr
“He impressed us with his knowledge…”
“We are looking at the current Lexus LS500 vs a used 2017 LS460. We have gone to North Park Lexus a number of times to look at the models, ask questions & take test rides. The first time we were there we were lucky enough to meet Ruben. He impressed us with his knowledge of not only Lexus’ cars but cars in general. Ruben is also very friendly, outgoing & professional. We always ask if he is there when we go & I recommend you do the same.”
Janet Thurman
“I’m loving my LC500!”
This is my 6th Lexus I have bought! I recommend North Park Lexus to anyone. The staff always treats you so well. Nicki has helped me the last 2 times with my purchases and I couldn’t be more than happy with her help. I’m loving my LC500!
Javi C
“Perfect new car purchase experience! “
Perfect new car purchase experience! Knowledgeable salespeople without pressure being exerted, responsive to our requests and a fair price.
Richard Thorner
“…there is no better service and customer care than that.”
My husband wanted the new 2019 Lexus ES 350, and we were recommended North Park Lexus by a friend even though we live in the Austin area. Lee Willis and Chris Sotelo made the whole experience exceptional. We got a great deal without wasting time or money and were treated like royalty. Moreover, the very next day after buying the brand new sparkling, shining Lexus, the windshield was horribly cracked by a rock from an 18-wheeler on I35. Just plain bad luck, but Lee and Chris immediately offered to fix it even though they were not obligated to in any way. In this day and age, there is no better service and customer care than that. We highly recommend this dealership and working with Chris if you’re shopping for a car, new or used. Within a few months after our new Lexus purchase, our daughter and son-in-law went in to purchase a used car and were treated with the same wonderful customer service. We will definitely be back when we need another car and will be telling everyone to do the same!
Lavonne R

Great experience with a fabulous dealership. The car is perfect and my wife really loves it. Thank you making this a memorable experience for her. She has always wanted a Lexus and now her dream has come true. Thank you again for the excellent service. Mrs. Sample was “on it” and had everything ready for us when we got there. Mr. Kameron Vincent was great and walked us through connecting her phone and setting her features up. Mrs. Taylor Allen in finance was very helpful and Mr. Brent Gothard’s advice sealed the deal. You have a wonderful team and ... Read More Google - Jun 15, 2024

Very good service

Had a great experience at North Park Lexus! Robert was extremely helpful and efficient. Excellent service and experience. Highly recommend Robert!

What a perfect experience!!! Brayden our sales man was super professional, patient and helpful with my boyfriend and I during the whole experience. Nothing felt rushed or pushed. Taylor, their business manager, was EXCEPTIONAL 🤩 She went above and beyond for me and made sure I left happier than when I came in. 5 stars all around, could not have imagined a better experience. Thank you!!

Austin Greer was wonderful, provided above standard service and excellence making the car buying process wonderful!

I have leased several vehicles from North Park and they have been great. Most recent experience was great as well! Edgardo was a pleasure to work with, fun, patient and went above and beyond to made sure my car was exactly as I wanted it! Nino was great as well. Taylor the GSM found the exact car I was looking for and worked with me to make it happen and Andrew in finance was great to work with! Highly recommend North Park! Thank you 🙂

Well "Car Boss" went above and beyond to help me with returning a rental. She is the Best!!!

Our experience at Lexus was awesome from start to finish. Ruben in sales went above and beyond, was available by cell to answer any questions in a timely manner and even helped us celebrate my pregnancy by having diapers in the car when we picked it up. Sergio in financing was awesome as well, we didn’t intend to finance with the dealership, but we are so glad we did! The service since getting our car has continued to be outstanding. We are thrilled to be Lexus owners and so grateful for NP Lexus for making our car buying experience ... Read More Google - Jun 8, 2024

Very positive car buying experience!!! Jay, Tanya & business office were all very kind and courteous. The best treatment that I have ever received from a car dealership. Thanks to all!!!!

Nice and smooth experience from my sales person Nino to the GM Taylor, and Finance person Renato. They met all our expectations and we are happy owners of a 2024 Lexus RZ 300e! Highly recommend this dealership.

North Park Lexus made the process of buying a car so much less stressful! Their finance department also worked with me on payments and offered great advice! Highly recommend here when looking for a vehicle! Ask for John Maldonado!

Loved my experience with north park Lexus Jay and Tanya went above and beyond. I came all the way from Houston all because Jay was very attentive, professional, friendly salesman who didn’t over complicate the process. Everything was straightforward and easy even though I wasn’t in San Antonio. Plus the deal was too good to pass on. In person Tanya took her time to pick me up from the airport and showed me the specs on the Lexus I purchased. Over all I highly recommend north park Lexus for anyone looking for a preowned or new Lexus in ... Read More Google - Jun 1, 2024

This place is run extremely well. I’ve never felt like I in inconvenienced anyone even though my wife changed her mind a hundred times… Brittany was never rude or upset, she was always professional… just a really good experience. My wife ended up going another route and I had given a $1k deposit on a GX550 and when I broke the news to them my wife decided to go another route, they were still super nice and willing to refund the deposit. Because of that, I told them to keep the deposit and come December I’ll buy a ... Read More Google - May 31, 2024

I had a great service experience with Taylor Atkins today at Lexus. He was friendly, professional, and product knowledgeable. We were able to agree on a fair price and completed our transaction in fast time. The product introduction was detailed and all the settings in my vehicle were arranged. The experience was nothing but professional and respectful.

This dealership I highly recommend. Both Garret and Sergio were very knowledgeable and professional, as well as friendly. Everyone here goes above and beyond when it comes to customer service.

The service manager Ronnie is awesome

I recently purchased a new vehicle at North Park Lexus and had a fabulous experience. Although it was an incredibly busy weekend for the dealership, we received top-notch service without delays or feeling like we were being bounced around. Our sales consultant Dan Scheible answered all of my questions and walked us through each of the features of the vehicles in a clear, easy to understand, and concise manner. He was personable, friendly, knowledgeable, patient, and kind - we could not have asked for a better consultant! We highly recommend Dan for anyone who is looking for a Lexus and ... Read More Google - May 27, 2024

I just purchased a new vehicle from North Park Lexus of SA and was very pleased with the service. Nikki was fantastic and kept me informed throughout the whole process. Wonderful experience all around!

Always a pleasure doing business at North Park Lexus. The employees go out of their way to provide a pleasant experience.

My husband and I went in to just look around and walked out with a new TX 350. This is our third Lexus and will always return. The car salesperson was Chris Sotelo & he was awesome. He was never pushy and was very acknowledgeable about the vehicle. Chris is an assist to the company .

Purchasing a vehicle at North Park Lexus was a dream. I flew 500 miles to get a car at an unbeatable price and Mike Hagee was there making every effort to get things taken care of as quickly and thoroughly as possible. Everyone at the dealership treated me with respect and I would highly recommend.

Garret was very knowledgeable and helpful in our shopping process. The staff in each area are extremely nice and professional. Top notch service here.

Gabby was very pleasant

Braden Stanley and everyone I worked with at North Park Lexus SA to help me select and purchase my RX350 are very professional and extremely helpful. I am grateful to have Braden’s knowledge and no pressure personality guide me through the process. I have bought many, many cars in my life, this was the most pleasant experience I’ve had. I strongly recommend seeing Braden at North Park Lexus SA for your next new or pre owned vehicle!!

My experience with Lexus North Park with Eric Joseph was exceptional, he treated us professionally, was honest and knowledgeable. We highly recommend Eric Joseph in purchasing a Lexus at North Park. You will not be disappointed and he will not pressure you he will educate you and make you feel welcome.

A great place to buy a car! It’s my third Lexus!

Franko Munoz was attentive and he spent a lot of time with me. We had to wait 2 hours to sign documents, but we had coffee and tea in their coffee shop and everyone kept coming around to check on us. Frankie is an extremely nice person and a fantastic salesman.

Sales Consultant Franko Munoz is very professional with great customer service. I highly recommend to make appointment with him for a great experience.

Awesome service at all time. Everybody's the same? Keep the good work up. She is definitely understaffed number for you establishment. Good choice and keep Maria Camacho here.

Robert Munoz is an absolute professional in every sense of the word. However, the Rebecca and Taylor were lacking. They should dress more conservative and not try so hard to impress the men buying these expensive cars. Go to church ladies. Just kidding! Everyone at North Park Lexus is amazing and very professional.

To whom it may concern! My experience with your staff has been fantastic! Nikki and everyone I encountered at the North Park Lexus Dealership performed with the utmost professionalism. The extraordinary customer service contributed to the best car buying experience I have experienced. I purchased a Lexus GX 460 (pre owned). I am 68 yo male retired who purchased my first vehicle at 16 years old! It was up to the customer service level I had heard about and now have experienced. Please recognize them for being superior members of your team! Respectfully DaveBrown

Our experience with North Park Lexus of San Antonio was great! They took care of our every need and were very hospitable! I would recommend them 100%! Jackson Hollis went above and beyond to help us through the whole process. Thank you!

Just purchased my first Lexus from North Park. I love everything about my new GX 550! Greg Rietz, my salesman, made the process of purchasing this car very seamless and enjoyable. His knowledge about the new GX 550 model was superb. Thank you North Park and Greg for making this purchase a memorable experience.

Professional!!!!

We were blown away by the experience of purchasing a new Lexus from North Park Lexus. Tiffany Wright connected us with Nikki Sample and she was outstanding. Andrew McIver worked with us on the financing and was excellent at listening to us and finding us the best rate to finance the car. Overall, these 3 are amazing and we are excited to be a part of the Lexus family.

I’ve always had a good experience here, from start to finish. Everyone is very polite and professional, without fail.

Great dealership. Franko was very welcoming and made the process very smooth.

(Translated by Google) The service is unbeatable as you can expect from a brand like Lexus; The experience at the agency is pleasant, all the people you have to interact with are friendly, service agents, sales agents and the staff in general are willing to make you feel comfortable and valued as a client. Once you are part of the Lexus family you will hardly want to experiment with another car brand.
(Original)
El servicio es inmejorable tal y como puedes esperar de una marca como Lexus; la experiencia en la agencia es agradable, todas las personas con las que ... Read More Google - May 8, 2024

thumbs up for JAMIE and his assistant both of them did an outstanding job on customer service, what I loved the most was how smooth business was conducted...SUPER PROFESIONAL..

My experience at North Park Lexus with Cipriano Sierra was exceptional! He demonstrated utmost professionalism throughout the entire car buying process. I've never encountered such outstanding service at a dealership. From now on, Cipriano will be my go-to person for all my Lexus purchases. Despite being from Austin, I'm more than willing to make the 2-hour drive for his unparalleled expertise. He truly excels at his job.

When I decided to part ways with my trusty 16-year-old LS460 and upgrade to a new LS500, I had a clear vision of the car I wanted, complete with specific options. However, my research revealed a unique challenge: no LS allocation with these options was available at any Lexus dealer in Texas or its vicinity.
North Park Lexus had a car coming in with Silver Illusion paint (a pricy upgrade), so I called them to arrange to drive down from Austin to take a look. Meeting Nikki Sample on the phone was a good start. Nikki met us in the ... Read More Google - May 4, 2024

I have purchased three (3) Lexus vehicles from North Park Lexus and each purchase has been a satisfying experience. My sales representative, Rhonda Locke, is a true professional. She never made us feel pressured or rushed. Rhonda was patient and stayed till after closing time to deliver our most recent purchase, a 2023 LS 500. Great car, great people and great dealership. Thank you!

I absolutely love North Park Lexus. The staff is really friendly, knowledgeable, and customer oriented. I love having my LX and bringing it back here.

Maria has excellent customer service work ethics. Love coming here; she makes it fun to be here.

Maria was very kind. Thank you

Had an amazing and easy experience my sales person Jmi made it so simple to just come in see the car I wanted and helped me sign for my dream car. Jmi was never pushy and the rest of the staff made me feel very welcomed and taken care of. I'll definitely be back for another car soon!

This place rockssss!!!

Franko did a great job, he gave us insights into the vehicle we were looking into and showed us everything about it before we even went to talk numbers. And they had a great deals aswell as offers. I would recommend going to him if you were interest in getting a Lexus 10/10

Ms Angie at the coffee bar and Austin, salesman, were outstanding with their service. They were very helpful.

Thank you so much Noe Hernandez for helping me buy my dream car! I’ve always wanted a Lexus and you have made it very memorable for me. You were very patient, helpful and provided me with a lot of information for my vehicle. I am very happy with my Lexus IS 300. 🙂 Thanks bunches!

Great place very nice and clean everyone was friendly but I have to say that Franko Munoz is by far the best sales man that I’ve have ever talk to he was very nice, attentive, he answered all of our questions and explained everything very clear, Amazing guy I definitely recommend talking to him if you want a Lexus 10/10 !

I absolutely LOVE North Park Lexus on Lockhill-Selma!! I am a customer for life! They are extremely customer-oriented in service, helpfulness, and just plain kindness and consideration. Each time I pull into the service bay and I’m greeted by David Haywood and his friendly smile, I know that I’m in good hands. The waiting area is welcoming and very comfortable. The wait for my car is never long enough! 😆

Ruben was great help in assisting me in getting a reliable used vehicle, worked with me and my schedule and got me in a car quickly and hassle free

My husband and i just purchased a used jeep grand Cherokee here and Sam smith was amazing!! He helped us in every way possible, answered all our questions and was so accommodating to us! Highly recommend going through Sam!

Completely satisfied with the help I received from Edgardo Griego and Sergio Carrasco. Both were easy to work with and provided exceptional customer service making the car buying process simple and quick. Hope to be able to work with them again in the future.

I recently purchased a vehicle with Gregory as my sales person. The whole experience was easy, professional and welcoming! It’s been the quickest experience I have ever had. Absolutely no waiting involved. The team worked quickly and diligently to get me into my vehicle. I would definitely recommend Gregory at North Park Lexus and Ian at service center.

We had a great experience with our vehicle purchase from start to finish! Beginning with our sales consultant, Franko Munoz. He was very friendly and easy to work with throughout the process! Even working with the finance department for paperwork was no stress as they answered all our questions and offered flexible purchase options. I highly recommend purchasing through North Park Lexus!

North Park Lexus showed professionalism from time I contacted them on line. Interested in buying either one of the ES models. 350 gasoline powered or 300h hybrid. Set up an appointment for Tuesday mid morning. Arrived early & greeted by front desk receptionists who seemed to know me. They called Gregory in the sales office. Tanya came out and explained Gregory was in a meeting but would be with me shortly. In the meantime she walked me in to their Hospitality room where complimentary coffee & cookies were served. Gregory introduced me to the Lexus line & checked inventory location of ... Read More Google - Apr 17, 2024

Everyone always gets treated like royalty. The service is outstanding. The waiting area with snacks is the best. Always cookies, popcorn, trail mix and beverages of all sort. The very best is Maria who gets you anything you want. She’s always happy and helpful. Thanks Maria!

The best car buying experience! North Park Lexus makes you feel valued as a customer and makes the transaction easy. The GM, Taylor takes the time to be involved. Taylor in Finance is quick and helps the transaction smooth. And I highly recommend asking for Brittany in Sales - detailed and thorough. Customer for Life!

Excellent experience purchasing a pre-owned vehicle. The dealership itself is very comfortable and welcoming. The service was absolutely superb! My salesperson Franko Munoz was friendly, knowledgeable, helpful, and extremely easy to work with. Highly recommend asking for him for your purchase. In the business office, Taylor provided first class service along with a wonderful and friendly conversation. I cannot recommend her highly enough. I am very pleased with my purchase, and would absolutely return. Thank you so much for making my buying experience such a pleasure!

Abe, Garret, and Jose took amazing care of us. The service here is amazing. I highly recommend North Park and their amazing staff.

Austin Greer was able to review all of the features of our 2024 NX250 and answer all of our questions. He was courteous and patient. And treated us with respect. The wonderful service department washed our vehicle and extended special care. The service department and dealership is spotless. All employees are friendly and eager to assist. This is a top notch establishment. I would recommend Northpark Lexus in a heartbeat.

My experience with North Park Lexus of San Antonio, Texas was exceptional and very rewarding. My salesman Eric Joseph provided great customer service from the moment I selected and ordered my Lexus RX Hybrid Plug-in to the home delivery. He was very caring, ensuring that all of my questions and concerns were satisfactorily answered. I recommend purchasing or leasing a vehicle from North Park Lexus of San Antonio, TX.

Tanya Furillo was great in helping with the technology on our new Lexus. She was patient with our “baby-boomer” lack of tech skills and spent the time to make our new car set-up exactly what we needed.

Excellent

We recently bought our Lexus NX 350 F Sport Handling AWD from North Park Lexus and must say it was the best experience we’ve ever had at any car dealership! Nikki Sample, our Master Sales Consultant, was impressive! I had an opportunity to meet Nikki about 5 months earlier, when I was “just looking”. I decided to reach back out to Nikki to inquire about a couple of Lexus NX 350 F Sports on their website. She responded rather quickly to let me know that they were available and provided me with the information I needed. I was amazed that she had ... Read More Google - Apr 10, 2024

Came here to purchase a vehicle , everything went really quick and smooth. Thank you Monica for helping us !

Outstanding customer service. I was extremely happy with the level of service and communication. Oliver Ortega did an amazing job.

You must go see Franko! He was fantastic on helping me find my Lexus IS 300. He is very informative and does a thorough job helping you find the perfect vehicle.

I recently traded in my Lexus ES350 sedan for a newer SUV: the RX350. I adore my car. Every vehicle I’ve purchase from Lexus is top tier and the service is impeccable. Kameron, my sales rep went beyond to ensure I got the car, coverage and care I needed to be happy. I am beyond appreciative and look forward to continuing buying Lexus. Also, added bonus that my daughter loves the snack bar. It makes it easier to bring kids.

A high-five and a major shout-out to Gregory and Sergio from North Park Lexus of San Antonio! Sergio & Gregory are the real deal. They've got that winning combo of friendliness, smarts, and genuine care for the customer. They created such a memorable, enjoyable, and fun experience for my first Lexus purchase ever! They went above and beyond and made me fee like a VIP! Thank you so much Sergio and Gregory!

Great service friendly staff!

I recently purchased a Lexus NX350h from North Park Lexus, and I cannot say enough about the outstanding service I received, especially from Thomas, my salesperson. When I walked into the dealership, Thomas was attentive, knowledgeable, and genuinely focused on helping me find the perfect vehicle.
His professionalism and expertise were evident as he guided me through the various options and features of the NX350h, ensuring I had all the information I needed to make an informed decision. Thomas went above and beyond to make the purchasing process smooth and enjoyable, and his dedication to customer satisfaction truly ... Read More Google - Apr 8, 2024

I recently had the pleasure of purchasing a used vehicle from North Park Lexus, and I must say it was one of the most seamless and enjoyable car-buying experiences I've had. Gregory Reitz guided me through the entire process with professionalism and expertise. From negotiating the purchase of the used car to evaluating my trade-in, Gregory ensured that I got a fair deal and left completely satisfied. I highly recommend North Park Lexus and Gregory Reitz for anyone in search of a stress-free car purchasing experience.

This purchase was easy. Chris was very knowledgeable and could answer all of our questions.

Wonderful service, as always. Maria Camacho is always wonderful, cheerful and willing to assist. Always a great experience.

I would highly recommend working with Braden Stanley at North Park Lexus. He made the entire process with getting the Lexus I wanted to buy a breeze! He was very communicative, professional, attentive & answered every question I had especially since I was coming from out of state. Definitely recommend! I would also recommend Sergio with the finance department. He made the process very quick!

Great service, friendly and clean. Loved my drink.

(Translated by Google) very good service, one hundred percent recommended, they helped me and everything was very fast and successful, thank you (Original) muy buena atencion cien por ciento recomendado me ayudaron y todo fue muy rapido y exitoso gracias

Best service at Noth Park Lexus. Hospitality is amazing. Marcia is very polite and always courteous to customers.

Friendly and professional staff. This is my second time going to North Park Lexus. Alex was helpful and listened to my needs. I love my car. The buying experience was a 10/10.

By far the best customer service that I ever experienced! My service advisor is Carley. She is sooo personable, she gets the job done every time. She answers all my questions and concerns… I bought my RX350 from a Lexus dealership in Albuquerque, they should be a shamed compared to NorthPark. I will always be a Lexus owner as long as I live in San Antonio….

My daughter and I had a wonderful car purchase experience at NorthPark Lexus. Brittany went above and beyond the call of duty to find us a car that fit my daughters must have requirements and her budget. We quickly got to the Out the Door Price and had a quick and painless experience through the finance dept as well.
We were more than surprised to get a slightly better loan rates from Lexus Financial services than we did from our Credit Union. So another win for this team here too! The whole first visit to driving out with the car ... Read More Google - Mar 30, 2024

My husband and I recently had the pleasure of working with Brittany Schafer, Leonella Villanueva, and Renato Alcantar at North Park Lexus, and we couldn't be happier with the experience. From the moment we walked in, we were greeted with warmth and professionalism. Brittany and Leonella were incredibly helpful and efficient, making the entire process smooth and stress-free. Renato's expertise as the finance manager ensured that we got the best deal possible. Overall, the team's dedication, speed, and kindness made this the best car-buying experience we've ever had. We highly recommend North Park Lexus and this ... Read More Google - Mar 30, 2024

Always exceptional service from the entire team here

Great experience from sales team Nikki and Financing department Sergio. Nikki answered all questions and took care of us. No pressure. I will happily do business again with Nikki and NP Lexus

The Cookies Are Amazing, The Service Is Welcoming & Soo Nice. Definitely Know How To Treat People.
When drivers search for TX Lexus dealerships with good reviews, they find North Park Lexus of San Antonio. We’re the go-to destination for nearby shoppers who need a diverse selection of new Lexus models and used cars for sale. Not only that, but we have a reliable Lexus service team and competitive auto loan rates that local drivers deserve. We’re known for our honest and straightforward sales process, as well as the certified Lexus repairs and maintenance we provide day after day. Everyone deserves to work with a good car dealership in San Antonio they can trust, which is why people have turned to us for our first-class customer service and expansive inventory since we opened our doors decades ago. At North Park Lexus of San Antonio, we are dedicated to helping you get an incredible NX price or RX lease plan so you can drive a luxury SUV that captures attention whenever you pass by. If you’ve already purchased a Lexus GX 550 or ES that you love, we’re here for all your oil change, tire rotation and brake repair needs too. Once you read the recent North Park Lexus of San Antonio reviews, you’ll see why we’re known for our honest salespeople and stress-free interactions and considered a reputable Lexus dealer that’s dedicated to serving the community, not just selling cars. If you don’t feel that you had the most enjoyable and best car dealership experience, contact North Park Lexus of San Antonio directly. We’d like to work with you to make it right and ensure you know that customers are always our No. 1 priority. Read More: Why Buy Here? | Posted Price Promise | About Our DealershipNorth Park Lexus of San Antonio Customer Reviews
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